MSB TRANSPORT PTY. LTD. trading as MSB Mobile Truck Tyres & Wheel Alignment
Job description
We are seeking an Automotive Service Manager to coordinate our workshop operations, support our teams and contribute to the ongoing performance of the business.
This is a hands-on management position responsible for overseeing daily business and workshop operations across five locations.
You will coordinate staff and resources, monitor operational performance, manage tyre purchasing and inventory requirements, develop pricing and quotations, and oversee customer-account administration. You will work with workshop teams, customers and suppliers to maintain efficient operations and support business profitability.
The position also involves knowledge of practical tyre-fitting and wheel-alignment support at basic level to manage other duties and responsibilities
This is a full-time position with an annual salary of $80000-$85000 plus superannuation.
Task & responsibilities
Workshop operations and performance
- Manage and coordinate daily operations across five truck tyre and wheel alignment workshops.
- Organise workshop activities, allocate resources and coordinate staffing to meet operational and customer requirements.
- Monitor workshop performance, identify workflow issues and implement agreed operational improvements.
- Coordinate workshop-based and mobile service requirements with staff across locations.
- Manage operational planning, business administration and associated records.
- Communicate with management about operational performance, resource needs and opportunities for improvement.
Team coordination and development
- Coordinate staffing requirements and allocate duties across workshop locations.
- Provide day-to-day direction and practical support to workshop teams.
- Assist with recruitment and employee selection according to business requirements.
- Support employee training and the development of tyre-fitting, alignment and workshop knowledge.
- Monitor workforce requirements and support productive team performance.
Customer service and commercial management
- Discuss customer requirements and recommend suitable commercial tyres and associated services.
- Prepare quotations for tyres, fitting, wheel alignment and mobile services.
- Develop and maintain tyre and service pricing structures.
- Calculate costs, mark-ups and profit margins, and review pricing to support profitability.
- Negotiate customer pricing and supplier arrangements within delegated authority.
- Maintain customer relationships through clear communication about quotations, account arrangements and service requirements.
Purchasing, suppliers and inventory
- Monitor tyre stock levels and inventory requirements across five workshops.
- Coordinate purchasing and supplier orders to maintain stock availability.
- Liaise with suppliers about tyre specifications, product suitability, pricing and deliveries.
- Coordinate stock requirements with workshop teams to support service delivery.
- Review supplier pricing and purchasing arrangements to support cost-effective operations.
Financial and account administration
- Prepare, issue and manage customer invoices using Xero.
- Monitor accounts payable, accounts receivable and outstanding customer payments.
- Manage customer-account enquiries and coordinate debt follow-ups.
- Manage customer credit applications, account approvals and payment terms within delegated authority.
- Assist with financial reporting and account reconciliations.
- Maintain accurate financial and customer-account records.
Technical and practical support
- Apply knowledge of commercial truck tyre specifications, sizes and suitable applications when supporting customers and workshop teams.
- Assist with commercial truck tyre fitting and replacement when required.
- Undertake truck and bus wheel alignment work as required.
- Provide practical support to workshop teams in response to operational demands.
Qualification & experience
- Experience managing or coordinating an automotive workshop, commercial tyre business or similar service operation.
- Sound knowledge of commercial truck tyres, tyre fitting, replacement and wheel alignment.
- Experience coordinating staff, allocating duties and supporting employee training.
- Experience in purchasing, inventory management and supplier negotiations.
- Working knowledge of Xero or comparable accounting software.
- Strong organisational, problem-solving and communication skills.
- A practical approach and willingness to assist workshop teams when required.
- The ability to work across multiple workshop locations.
- Minimum work experience of almost 2 plus years in similar kind of environment and relevant qualification.
