Systems and Services Administrator

Charlie & Franks Group | Sydney, NSW

Full-time | $90,000 - $120,000  + superannuation

About Charlie & Franks

Charlie & Franks is a Sydney hospitality group operating cafés and delivering catering and events across the North Shore and greater Sydney. Since 2011, we have built our business around quality food and reliable service, supported by the people and systems that keep our sites running each day. 

Position Overview

We are seeking an experienced Systems and Services Administrator to maintain and improve the businesses’ operating systems including Xero, Lightspeed, Flex Catering, FoodByUs and Uber and the databases, business applications and operational processes that underpin our hospitality operations.

This position is responsible for ensuring the integrity, security, reliability and performance of our operating systems, servers and databases across the locations of our cafés, catering and event operations. The role includes maintaining and supporting systems infrastructure, troubleshooting technical issues, providing systems and technical support to management, operational teams and system users across our multiple locations, and implementing improvements that enhance system performance, efficiency, reporting and business performance.

Key Responsibilities

Plan, develop, install, administer, maintain and support our businesses’ operating systems including Xero, Lightspeed, Flex Catering, FoodByUs and Uber databases, business applications and technology platforms used across the organisation ensuring systems operate securely, efficiently and reliably while supporting business needs.

Monitor system functionality and performance, troubleshoot technical issues and coordinate resolution of system outages, application errors and operational technology problems including diagnosing and resolving server, hardware, software and systems-related faults.

Manage user access, permissions, account configurations, security controls and system settings across operating systems, databases and business applications.

Maintain system configurations, databases, integrations and data flows supporting operational, financial, workforce and business management systems.

Provide technical and systems support to management and employees across multiple business locations, including troubleshooting and resolving day-to-day system issues, providing guidance on business systems and applications, and supporting consistent system usage.

Review system performance and business processes, identify opportunities for improvement and implement technology solutions to enhance operational efficiency, system reliability, reporting capability and business performance.

Develop, maintain and test backup, recovery and disaster recovery procedures to support business continuity, data integrity and system resilience.

Maintain system documentation, procedures and configuration records, and assist with system updates, testing and implementation of new functionality and provide recommendations regarding future system enhancements and technology requirements.

Skills and Experience

Bachelor’s degree or higher qualification in Information Technology, Computer Science, Information Systems or a closely related field plus one year of relevant work experience or at least five years of relevant work experience.

Experience administering, maintaining and supporting business systems and software applications.

Strong technical troubleshooting and problem-solving capabilities.

Ability to support multiple users and business locations.

Strong communication skills and the ability to work collaboratively with operational and management teams.

Demonstrated ability to identify system improvements and support the implementation of technology solutions.

How to Apply

Please submit your CV and a cover letter outlining your relevant qualifications and experience.