Brisbane Airport Hotels Group

Currently recruiting a Full-time Reservations Agent to join our passionate Reservations team in our ibis and Pullman Brisbane Airport Hotels!

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing, well-established global brands.
 

About Us

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, and 17 meeting spaces. Located at the Brisbane Airport precinct.
 

About the role

• Provide courteous, efficient and professional service to exceed guest expectations.

• Know the hotel products & facilities and upsell at every opportunity.

• Ensure an accurate and complete guest history exists for all return guests and that details of arrivals are communicated to all departments.

• Promptly answering all incoming calls, emails and website enquiries for reservations and ensuring accurate details are recorded.

• Liaising with internal departments in a proactive manner to ensure group and guest requirements for specific bookings are met.
   

About You

• Excellence in customer service & phone etiquette

• A can-do attitude and the ability to work effectively within a team.

• Knowledge of Opera and Third-Party Agents is preferred, however, not essential.

• Ability to work in a fast-paced environment.

• Excellent grooming and presentation.

• The ability & flexibility to work across a 7-day working environment, including weekends and public holidays.

• Reservations experience is not necessary; those new to the industry are welcome to apply.
   

The benefits for you

• Fun & flexible work environment

• We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.

• Sense of belonging through diversity & inclusion

• Accor Worldwide discounts.  

• Learning & development for your career progression 

• Subsidised onsite parking & discounted Air Train weekly pass.

We thank all interested parties in advance for their application, however, only successful applicants will be contacted.