BIG FRESH produce pty Ltd

Support good on-shelf availability across the department, focusing on freshness & quality.

Role model helpful, friendly service by greeting & acknowledging customers through ‘Say Hey'

Your Way’

Create a safe and supportive team space by following safety routines, reporting hazards early and

helping others feel included and confident

 Led and coached the team to achieve complete orders and accurate first-pass picking.

Drove improvement through smart substitutions, quality picking and packing, and daily results

reviews.

Ensured orders were picked, staged, and dispatched with care to minimise delays for customers

and delivery partners.

Measured success against metrics including Voice of Customer targets for Fruit & Veg, Out of

Stock, Care, and Customer Wait Time.

Led warm, accurate, and helpful handovers.

Assisted in delivering optimal rosters that accurately reflected department trading patterns and

aligned with budgeted spend.

Coordinated rosters with department peers to optimise a multi-skilled team and

provide meaningful employment.

Tracked performance via wages to target, sales growth, and branch controllable profit.

Optimise continuous pick, walk paths, and in-trip substitutions to improve productivity and

customer experiences.

Evaluated efficiency using the customer basket rate and total stock loss percentage.

Support the wider store in achieving first-pass pick goals by providing daily out-of-stock

reports.

Modelled safety-first behaviours, including staging for success and direct-to-boot handover safety.

Promote a supportive and caring team environment by modelling everyday ACTS, using leave

planning, and utilising wellbeing tools.

Benefits

Competitive Remuneration

*Annual salary of $80,000–$85,000 plus superannuation, subject to confirmation.

*Full-time employment with 38 ordinary working hours per week.

*Employment entitlements in accordance with applicable Australian workplace legislation.

Career Development

*Opportunities to develop retail management and leadership capabilities.

*Professional development and ongoing workplace training.

*Potential opportunities for career progression as the business grows.

Supportive Work Environment

*Collaborative and professional workplace culture.

*Opportunity to lead and develop a dedicated retail team.

*Direct involvement in operational planning and business improvement initiatives.

Professional Growth

*Opportunity to contribute to sales strategies and business development.

*Hands-on involvement in store management, financial planning and operational decision-making.

*Exposure to supplier management, merchandising and customer relationship management.

Task & responsibilities

1. Store Operations Management

*Plan, organise and oversee daily retail store operations to ensure efficiency and productivity.

*Develop and implement operational procedures to maintain consistent service and product standards.

*Monitor store performance and identify opportunities to improve business operations.

*Ensure the store is maintained in a clean, safe, organised and professional condition.

*Coordinate daily activities to ensure business objectives and operational targets are achieved.

2. Staff Management & Leadership

*Recruit, train, supervise and manage retail employees.

*Prepare staff rosters and allocate duties according to operational requirements.

*Monitor employee performance and provide ongoing guidance, training and feedback.

*Promote teamwork, workplace professionalism and a positive working environment.

*Ensure employees follow company policies, workplace procedures and customer service standards.

3. Inventory & Stock Management

*Manage stock purchasing, inventory control and replenishment to maintain adequate product availability.

*Coordinate with suppliers regarding product orders, pricing, quality and delivery schedules.

*Monitor stock movement, product freshness, wastage and stock discrepancies.

*Implement effective stock rotation and storage procedures, particularly for perishable products.

*Conduct regular stocktakes and maintain accurate inventory records.

4. Sales & Financial Management

*Monitor daily, weekly and monthly sales performance against business targets.

*Develop and implement sales strategies to increase revenue and improve profitability.

*Assist in preparing operational budgets and controlling business expenses.

*Analyse sales trends, customer demand and product performance.

*Oversee pricing strategies, promotional activities and retail financial transactions.

5. Customer Service Management

*Maintain high customer service standards and ensure customer satisfaction.

*Manage complex customer enquiries, complaints and service-related issues professionally.

*Develop strategies to improve customer experience and encourage repeat business.

*Ensure employees provide accurate product information and professional assistance.

*Monitor customer feedback and implement appropriate service improvements.

6. Merchandising & Product Presentation

*Plan and coordinate product displays, store layouts and promotional arrangements.

*Ensure fresh produce is presented attractively and maintained at appropriate quality standards.

*Monitor product pricing, labelling and promotional signage.

*Develop merchandising strategies to maximise product visibility and sales.

*Maintain high standards of product presentation throughout the store.

7. Compliance & Workplace Safety

*Ensure compliance with relevant workplace health and safety requirements.

*Monitor food handling, hygiene and storage procedures applicable to fresh produce.

*Implement workplace policies and procedures to minimise operational risks.

*Maintain appropriate business records and operational documentation.

*Ensure staff understand and follow relevant safety and workplace procedures.

Qualification & experience

Educational Qualifications

*Relevant qualifications in retail management, business management, business administration or a related discipline are preferred.

*Equivalent relevant industry experience may be considered, subject to the requirements of the position.

Professional Experience

*Demonstrated experience in retail store management or a comparable supervisory or management role.

*Experience managing staff, inventory, sales performance and daily business operations.

*Previous experience in grocery retail, supermarkets or fresh fruit and vegetable businesses will be highly regarded.

*Proven ability to manage operational responsibilities and achieve business performance targets.

Essential Skills & Competencies

*Strong leadership, staff supervision and team management skills.

*Excellent verbal communication and interpersonal abilities.

*Sound knowledge of inventory management, stock control and supplier coordination.

*Ability to analyse sales reports, monitor budgets and manage operational costs.

*Strong organisational, planning and problem-solving skills.

*Excellent customer service and conflict-resolution abilities.

*Proficiency in point-of-sale systems and basic retail management software.

*Ability to work independently, prioritise responsibilities and make effective business decisions.

*Understanding of workplace health and safety practices and relevant retail regulations.