RETAIL MANAGER

At Pasticceria Tamborrino, operated by G & D Hospitality Group Pty Ltd, we bring a slice of Italy to Sydney’s Inner West. Renowned for our artisanal cakes, pastries, and authentic Italian coffee, our family-owned patisserie has become a beloved destination for locals and visitors alike. With roots in traditional Southern Italian baking and a passion for quality and hospitality, we’re more than just a café – we’re a community hub built on generations of craft and care. As we continue to grow, we’re looking for a Retail Manager who shares our commitment to exceptional service, product excellence, and creating memorable customer experiences every day.

Benefits

• Competitive salary 
• Opportunities for career advancement 
• Employee discounts 
• Health and wellness benefits 
• Dynamic and supportive work environment

Task & responsibilities

• Manage day-to-day retail operations 
• Ensure a high level of customer satisfaction by addressing customer inquiries and resolving complaints promptly 
• Develop and implement sales strategies 
• Monitor sales performance and generate sales reports 
• Oversee inventory management 
• Monitor and manage the store's budget 
• Oversee cash handling procedures and ensure accurate financial reporting 
• Train and supervise retail staff 
• Schedule shifts and manage payroll 
• Foster a positive work environment and promote teamwork 
• Conduct performance reviews and provide constructive feedback 
• Ensure compliance with health, safety, and environmental regulations

Qualification & experience

• Minimum one year of work experience as a retail manager or in a similar role 
• Holding a diploma qualification in the related discipline or higher
• Maintaining an up-to-date trade knowledge 
• Ability to work in a fast-paced environment