Vulnerable Youth Case Manager

About ATSICHS Brisbane 

ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way – supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website - www.atsichsbrisbane.org.au

About the role

The Vulnerable Youth Case Manager provides tailored case management support for our young Aboriginal and Torres Strait Islander people. The Vulnerable Youth Case Manager role supports young people and their families across the Logan and Brisbane region. The role coordinates to a range of internal and external services, while delivering targeted case managed supports and interventions. The role is heavily outreach focused, helping young people and their families to receive the right service, at the right time, in the right location.

Duties

• Effectively engage clients through cold-call home-based visits. Turn initial 'service offerings' home visits into consent by delivering motivational interviewing and positive reinforcement practice interventions.
• Build strong relationships with clients through effective micro-counselling techniques (body language, voice tone, active listening) and delivering unconditional positive regard in removing shame or blame perceptions of client beliefs.
• Deliver immediate safety assessment and safety responses, documented and approved by line-Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse.
• Lead tough conversations with clients, outlining non-negotiables of statutory bodies (Child Safety, Police, Courts, Youth Justice etc.). Build change readiness of clients through motivational interviewing strategies and positive reinforcement.
• Build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.
• Deliver positive reinforcement and continually highlight client strengths and successes to shift/maintain a positive immediate outlook.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to unsure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.

Culture

We are a diverse, ambitious team excited about what we do. We value integrity, excellence, transparency, and accountability. We work as a team to make our clients and ourselves successful.

Benefits

• Permanent Full-Time position.
• Starting Salary of $73,358 per annum (depending on qualification and experience).
• 11.5% Super + Not for Profit Salary Packaging (Increases your take home pay).

COVID-19 Requirements

• Immunisation history showing you have received two doses of a Covid 19 vaccine is encouraged.

Required

• Current Diploma -or actively studying towards - Diploma in Social Work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, or 2 years' relevant experience in field.
• Sound case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to understand social work theoretical frameworks of practice, aligned with ATSICHS values.
• Ability to deliver client interventions that build client motivation, insight and acceptance, self-awareness, decision making, and sustainable behaviour change.
• Ability to apply technical knowledge of relevant legislation (child protection/housing/youth justice etc).
• Ability to proactively engage with/develop strong working relationships with external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals.
• Ability to identify numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• Requirement to travel across the Logan and/or Brisbane region, as per program location.
• Proof of work rights in Australia.
• Current drivers' licence.
• Working with Children's Card (Blue Card) or be eligible to apply.
• Valid Police Check.

How to apply

If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.