Virtual Manager

Create your best future and join Westpac as a Virtual Manager, Retention .

What’s the role?

This role is a Full-time, permanent position based in Melbourne.

The Virtual Manager, Retention is a critical role in the delivery of our group vision.

This role will be leading a team of home loan retention specialists from our Regional Brands (St. George, BankSA and Bank of Melbourne that proactively contact customers to retain their home lending relationship and discuss any other banking needs.

The successful person will be responsible for leading a multi-site team of home loan retention specialist to deliver an outstanding and market leading service through a range of digital and virtual channels. The team plays a critical role in our first party strategy to retain and grow our lending book and refer any identified needs through a relevant specialist to assist.

The role involves working closely with leaders across the distribution network, frontline teams and working with our mortgages line of business to ensure our customer feel

What do I need?

• Ideally you will be an experienced and resilient leader

• A strong understanding of the home lending journey

• A passion for delivering exceptional customer service

• Strong internal and external stakeholder management

Experience in a retail banking background, banking CRMs, developing frontline teams and managing customer escalations is highly regarded.

Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

• Tailored learning and development opportunities to help your grow your career within the bank.

• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Other divisional specific benefit – (*e.g. paid CFA qualifications* or relevant industry training)

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .