Trade Parts Network Support Trainee

“There are qualities which lead to success. Courage, perseverance, the ability to dream and to preserve." - Soichiro Honda

At Honda Australia, our curiosity about human beings drives us to create products that deliver joy to people's lives. It is our continual pursuit of dreams, inspiring philosophy, and commitment to customers that establish the spirit of Honda. As a company built on dreams, our associates are passionate and inquisitive, and dedicated to putting the customer at the centre of everything it is we do. We produce some of Australia's most recognised cars and are backed by a huge global footprint - there really is no company like us.

About the role
Reporting to the Network Support Lead, the Network Support Administrator has a primary responsibility to respond to Honda’s parts queries and liaise with the Ownership Experience & Customer Service divisions to fulfil network requirements. The role is required to demonstrate an exceptional customer experience during all interactions with the Honda dealer network, 3rd parties and MPE Associates, developing and maintaining positive relationships when responding to queries or processing/controlling manual credits. In addition to supporting Supply Chain projects across all function areas.

How you'll make an impact:

• Respond to all parts' delivery related phone and email enquiries from dealers and other parties
• Process Credit requests in-line with Honda Policies
• Handle second level Parts track and trace freight inquiries from dealers liaising with transport companies
• Process parts sales orders including 3rd party order management
• Respond to Dealer Support network queries in a timely manner
• Action all stakeholder requests and interactions with positivity and a solutions-based approach
• Liaise with carriers, warehouse or other internal departments to resolve issues and adequately respond to queries
• Deliver the Honda Experience in a professional manner, through all forms of communication with customers

What you'll bring to Honda:

• Willingness to learn
• Strong written and communication skills
• Proficiency in Excel and Word
• Strong attention to detail and organisational skills
• Experience in Salesforce and SAP will be highly regarded

The Honda Experience:

• Attractive lease programs - vehicles & motorcycles
• Product discounts - vehicles, motorcycles, power equipment, accessories & merchandise
• Free loan program for lawn and garden equipment (Victorian Associates)
• Flexible Work Arrangements
• Paid Parental Leave
• Exciting Engagement Activities - Associates Day, end of year activities & divisional offsites
• Employee Assistance Program for associates & immediate family members
• Wellbeing support - Wellbeing Day, Trained Mental Health First Aiders
• Cultural Flex Days - substitute two public holidays
• Access to professional development courses
• Onsite Gym (Head Office)
• Free parking

Why work for Honda?

At Honda, Respect for the Individual is the fundamental belief in the uniqueness of all human beings. We strive to nurture and promote each other's capacity to think, reason and create. At Honda, we understand that each individual has something to contribute to our success.

Honda is an Equal Opportunity Employer. We support our Employees in an open, inclusive environment and give each individual the opportunity to realise their dreams. When you join Honda, you'll be part of a passionate, diverse group who truly enjoy what we do! That's the Honda way.

Experience The Power of Dreams for yourself!

Applicants must satisfactorily complete a National Criminal Records check to undertake this role.

If you are interested in the position and feel your skills match the criteria for the role, we would like to hear from you.

To be eligible for an apprenticeship, you must be an Australian Citizen, Permanent Resident or have full working rights. To be eligible for an apprenticeship, you must be an Australian Citizen, Permanent Resident or have full working rights.