Technical Assistant (V25/9621)

Position Number:
P00957; P00958; P00084; P00086;
P00088; P01126

Directorate: Environment & Planning

Service: Development Service

Location: Katoomba Office

Position
Classification:

Band 5

Date
Created/Updated

20 March 2025

POSITION PURPOSE/OBJECTIVE

Actively engage and support digital administrative processes and business systems within
the relevant functional area. Uses para technical skills to provide advice and contribute to an
environment of continuous improvement and excellent customer service.

RELATIONSHIPS

Reports to (Position Title): Principal Business & Systems

Report to (Position Number): P00145

Staff Responsibility: Nil

Key Internal Relationships: Other services within the Directorate

Key External Relationships: Applicants, community members, construction,
building and engineering trades; architects /
designers; State Government departments.

KEY RESPONSIBILITIES

The position is required to provide business support to a work area. Key responsibilities
include:

o Provide para technical advice for the accurate resolution of customer enquiries.

o Actively engage and be proficient in the use of internal and external technological
business systems, maintain administrative business processes and systems that
contribute to improved data integrity and accurate data insights.

o Review, register and upload applications and determinations using digital systems,
complete critical registration checks.

o Notify and respond to submissions in line with Council policy / legislative requirements.

o Redact, secure and publish development related data online.

o Manage revenue generation, including value of work assessments, fee invoicing, bonds
and bank guarantees. Identify and follow up outstanding fees and other matters
applicable to the functional area.

o Complete advertisements, reports and returns to internal and external agencies.

o Investigate and issue certificates such as certificates of outstanding notices / Orders,
approvals to operate onsite wastewater systems: Follow up critical business processes
to ensure compliance with relevant Acts / Regulations such as annual fire safety
statements certification.

o Maintain corporate databases; public registers; record customer requests. Identify data
integrity issues and / or gaps; initiate action to address.

o Assist in the production of all documentation, presentations and statistical information
required by the Team, using appropriate software.

o Contribute to external revenue opportunities where appropriate and in the development
of new services and improved processes.

o Participate in the development of e-business opportunities; field technology; marketing
plans and other business related activities as applicable to the functional area.

o Test software upgrades, identify and report on issues, process changes, identify
communication plan requirements.

Teamwork and quality outcomes

o Maintain relationships and workflow between the various teams within the Directorate,
other parts of Council and external parties to ensure that customers are provided with a
seamless service.

o Model and promote excellence in customer service and commitment to a customer
service culture.

o Provide guidance and coaching to staff in the systems and processes of the team
including the use of corporate software and field technology.

o Ensure continuous improvement and best practice within the scope of this position.

o Act in a manner that promotes integrity, ability, judgment and transparency in decisions
and process.

o Maintain Council’s commitment to protecting personal information and ensure
information is handled in line with Council’s Privacy Management plan.

Guiding Principles

We act as one organisation responding to the changing needs of our LGA and

community

We are strategy led, driven by our Community Strategic Plan with clear priorities and
focus

We are service focused & we continuously improve service provision and provide
excellent customer service

We collaborate and work together to achieve our outcomes
We ensure safety and well-being is at the centre of our organisation, operations and

culture
We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community.

Workplace Health & Safety

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety
aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition, you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

COMMUNICATION

The position is often the first point of contact with clients. Clear communication skills are
required to explain and / or advise others and to reconcile different points of view. Escalation
paths are available.

JUDGEMENT & PROBLEM SOLVING

Critical thinking skills and research abilities are required to solve problems which involve the
assessment of options with freedom within procedural limits. Guidance is available.

AUTHORITY

Delegation to undertake tasks and duties on behalf of Council in accordance with legislation,
policy and procedures. Advice given within the boundaries associated with the position may
commit the council and have an impact on external dealings.

SKILL, EXPERIENCE, QUALIFICATIONS & BEHAVIOURAL COMPETENCIES

Qualifications & experience
Thorough working knowledge and experience in the application of administrative skills,
based on suitable certificate or post-certificate level qualifications.

Job knowledge
Experience in applying value adding business systems and processes; active
participation in continuous improvement strategies.

Technology use
Accurate and advanced computer skills in a range of software applications and mobile
technology.

Client focus
Demonstrated skills in maintaining a prompt, courteous level of service. Experience in
resolving issues and keeping clients up to date with outcomes.

Analytical thinking
Ability to analyse information in order to identify options, reach logical conclusions and
explain approaches to others.

Attention to detail
Demonstrated ability to maintain a sustained level of concentration in a high volume
processing activity to ensure accuracy and identify errors to be addressed.

Teamwork & collaboration
Demonstrated ability to work collaboratively with and support members of own and
other teams to achieve work objectives.

Planning & organising
Ability to plan tasks, organise and monitor own work using established procedures.