Team Leader Overnight - Front Offie

About Hyatt At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. With over 590 properties around the world, our brands include: Andaz, Grand Hyatt, Park Hyatt, Hyatt Regency, Hyatt, Hyatt Centric, Hyatt Place, Hyatt House Hyatt Ziva, and Hyatt Zilara The Role You will join an energetic and passionate team of ambassadors who are the face of Grand Hyatt Melbourne. As a member of our busy Front Office team, you will be the first to warmly welcome and farewell our guests. As an excellent communicator, you will work hand in hand with the rest of the Front Office team to ensure that our busy lobby is managed effectively. Day to Day As a Team Leader – Front Office - Overnights, you will be responsible for the following: · To lead a team of Front Office Hosts· To provide a seamless check in and check out process.· To provide training and development for new associates· To handle guest complaints in a timely manner What we are looking for? · Previous experience with Opera or Fidelio· Previous experience in a busy hotel Front Desk environment· Strong cashiering and computer skills· Proven experience in motivating a team· Ability to work efficiently and professionally under pressure· Excellent personal presentation, customer service and communication skills· Availability to work a rotating roster including early mornings, late evenings, weekends and public holidays· You will be engaging with our Guests whilst standing all day long so you should be able to tolerate large amounts of standing Culture At Grand Hyatt Melbourne, we embody our brand promise of delivering Moments of More by offering challenging and rewarding careers that are more than just your typical job. Our values of Fun, Creativity, Respect, Empathy, Integrity, and Humility at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. Everything that we do for our guests is mirrored in what we do for our most important asset – YOU! Benefits With enriching work comes amazing rewards! Just some of our associate benefits include:Above Award wage ratesDiscounted meals in our trendy associate restaurantComplimentary accommodation at selected Hyatt properties worldwide (Full Time and Part Time only)Discounted accommodation rates for associates as well as friends and familyFood and Beverage discounts at Australian-based Hyatt propertiesFully laundered uniformsLearning & Development opportunitiesDiscounted Gym Membership at our City Club How to Apply? Please click the Apply Now button. Don’t forget to include a cover letter and let us know “why you’re passionate about joining our team”. Please note that only those with ongoing and unrestricted working rights for Australia will be considered for this opportunity.Apply