Reporting to the NSW Regional Operations Manager, our ideal candidate will take charge of our GANT DFO HOMEBUSH store setting the benchmark for exceptional customer service and operational excellence.
We are seeking a proficient and efficient retail generalist who has learnt the processes and skills to create their own robust approach - leading a strong team by example and with confidence.
To be successful and to achieve satisfaction in this role you will need to be a strategic, big-picture thinker who thrives in an environment of teamwork, collaboration, and knowledge sharing. You will proactively assess challenges, implement clear, fact-based solutions, and drive continuous improvement.
With a strong focus on team engagement, development, and retention, you will build trust with both customers and team members while delivering outstanding results
WHO ARE WE LOOKING FOR AND WHAT SKILLS DO YOU NEED?
To meet the role requirements and to ensure your success and satisfaction as a Store Manager at our Homebush DFO location, you must:
- Enjoy a very busy and fast paced environment - You must be level-headed, organised, and solutions focused when prioritising, delegating, and multitasking.
- Thrive in a physical live environment – You will need to be energetic and able - consistently receiving & processing deliveries and rotating stocks.
- Prioritise a transparent, safe, and positive store culture that supports process and policy and is committed to providing the highest level of team engagement and customer service.
- Enjoy a healthy competitive sales environment - Be self-motivated to drive the achievement of store budgets and KPI's.
- Be inherently responsible – Ensure store opening and closing times are met, store is safe and secure and appropriately staffed.
- Enjoy fostering a team, sharing knowledge and feedback to ultimately develop and cross skill all members.
- Have an eye for detail and uphold GANT Global Visual Merchandising standards.
KEY RESPONSIBILITIES:
Sales Outcomes and Customer Experience
- Ensure set financial objectives are met
- Ensure team comprehension of, and lead the team to, achieve store/personal targets & KPIs
- Cultivate a warm and welcoming environment that provides knowledgeable, helpful, and respectful service
- Develop strategies to maximise foot traffic and VIP interactions
Operational Integrity
Implement operational initiatives to ensure company policies and procedures are adhered to, while identifying areas for improvement as necessary. This includes, but is not limited to the following:
- Ensure adequate floor coverage during trading hours
- Security, Safety and Maintenance – Regularly checking, documenting and the immediate communication of all safety and security issues with management.
- WorkSafe & OHS Practices – Drive and insist on a procedurally informed, safe, and professional store culture
- Ensure team comprehension and compliance to the GANT operations manual and ensure team sign off for all GANT & Myer policies and procedures
- Ensure workforce levels are maintained and that all necessary recruitment, orienting, and training occurs
- Manage all customer service issues for the location including those derived from other channels
Stock Management
- Plan for, and process all deliveries promptly, rotating and refilling stock to accommodate trade
- Ensure cyclical counts are actioned regularly – adhering to set reporting processes
- Prepare the weekly report, feeding back meaningful insights and store requirements
- Uphold processes that safeguard accurate ticketing and tagging of product
Visual Merchandising
- Action all Visual Merchandising including ticketing adhering to layout, presentation, and seasonal themes factoring GANT Global Merchandising Standards
- Share imagery and meaningful feedback to management
People and Culture
- Manage the full employee lifecycle, including induction, performance coaching, scheduled check ins and appraisal processes
- Develop a professional and robust team culture creating opportunity for knowledge sharing and cross skilling
- Build rosters that are mindful of allotted hours, skillset, team mix and that ensure backup and coverage
- Clear and complete task communication and delegation with follow up
- Create a shift checklist and diary discipline that supports team awareness of store/personal targets, required tasks and engagement with business updates/newsletters.
ABOUT YOU:
Qualifications:
- Have a genuine passion for people, retail, and fashion
- Previous Retail Management experience is essential and experience within Myer is highly desirable
- Strong operational, analytical and administrative skills
- Knowledge of visual merchandising principles and in-store presentation.
Gant is driven by a simple idea: Never Stop Learning.
From Ivy League to American Sportswear, Gant helps define the casual-yet-smart look. Born in 1949 Gant is a company rich in history and dedicated to quality. Gant today enjoys a global presence in over 60 countries with over 700 Stores and 4,000 selected retailers.
From 1949 to forever.
We sincerely thank all applicants in advance for your time and flagging your interest in joining our team as only successful applicants will be contacted.
Job Type: Full-time
Pay: $70,000.00 – $80,000.00 per year
Benefits:
Experience:
- Retail Management: 2 years (Required)
Work Authorisation:
Work Location: In person
Expected Start Date: 12/05/2025