Services and Programs Officer

Division: Corrective Services NSW

Location: Goulburn, NSW, AU, 2580

Req ID: 73046

Services and Programs Officer

Clerk Grade 5/6

Talent Pool Creation

Locations – Goulburn Correctional Complex

Employment Type – Talent Pool Creation

Salary – Clerk Grade 5/6 (starting at $97,027.00 plus Environmental Allowance superannuation + leave loading)

Join us as a Services and Programs Officer to make a positive impact by transforming lives through intervention.

We strongly encourage applications from Aboriginal candidates, as we are committed to fostering a diverse and inclusive workplace. Your unique perspective and experiences are highly valued and will contribute to the richness of our team.

Your role

As a Services and Programs Officer (SAPO) Goulburn Correctional Complex or the High-Risk Management Centre, you’ll be at the forefront of delivering vital programs and services to reduce reoffending, promote behaviour change, and support the wellbeing of those in custody. You’ll be embedded in the Correctional Centre, receiving day-to-day direction and support from your local directorate, while working closely with our Strategy & Policy branch to maintain high standards of program facilitation and service delivery. The role will also cover the High-Risk Management Correctional Centre (HMRCC) in the complex.

Program delivery plays a critical role in addressing key factors of offending and supporting positive behavioural change, making your contribution essential to our success.

What you’ll do

As part of the Services & Programs Officer you will

• Provide induction, assessment, support, case management and reports
• Facilitate group-based programs to people in custody
• Deliver strategies and programs that promote well-being and enhance the safety for people in custody
• Undertaking individual interventions for people in custody as required
• Resolve critical situations by providing information, expertise, support and referrals
• Assist inmates with pre-release planning
• Maintain documentation and case notes on all people in custody
• Work effectively with a diverse range of stakeholders – including those in custody, families, multi-disciplinary staff, and agency members that support our work
• Develop networks with key internal and external agencies to enhance positive outcomes for people in custody

What we’re looking for

• Knowledge and understanding of the transitional factors affecting people in custody and their families
• Ability and experience in assessment, case management and intervention with people in custody with complex behaviour and attitudes
• Demonstrated ability and/or experience in delivering group-based interventions
• Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions

In addition, the successful candidates need to:

• Be able to work collaboratively with people in custody, their families, and colleagues from a variety of backgrounds
• Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours
• Be able to act with integrity and display resilience in the face of challenges
• Complete the Certificate IV in Correctional Practice

Working at Goulburn Correctional Complex

These locations offer dynamic environments where your work directly impacts the community. Located within the vibrant Goulburn Correctional Complex in the Southern Tablelands, 197km south-west of Sydney. Also located on the complex is the High Risk Management Correctional Centre. These settings provide an opportunity to make a meaningful difference in people’s lives while being part of a supportive and connected community.

Essential Requirements

• Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
• Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
• Current driver licence with ability and willingness to travel throughout NSW
• Australian or New Zealand Citizen or Permanent Resident for ongoing appointments

Download the role description.

Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.

CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Friday 2nd May 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Jasmine McDougall on 02 4824 7088 or via email [email protected].

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Mozhda Neamat via [email protected].

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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