Service Desk Support Officer

Founded in 1847, Pulteney Grammar School is a leading co-educational Anglican school woven into the fabric of Adelaide.  Formed through a tradition of innovation, Pulteney Grammar School provides an education that positions its 1,000 students to prosper.  Uniquely located on one site within the CBD, Pulteney is an active and proud member of the city of Adelaide and enjoys a rich and vibrant Old Scholars’ community defined by a true sense of belonging. 

Join our innovative and dedicated eServices team as a Service Desk Support Officer, where your expertise will directly contribute to a high-quality tech experience for both staff and students.

About the Role

Reporting to the ICT Manager, you’ll be part of a small, dynamic team serving as the first point of contact for all ICT-related queries. Whether it's a password reset, device setup, or helping a teacher prep for a video conference, you’ll play a vital part in ensuring smooth daily operations across our school.

Key Responsibilities:

• Provide professional, responsive technical support both face-to-face and remotely

• Work across the Service Desk in rotating roles, ensuring strong presence and service delivery

• Troubleshoot and support Windows, macOS, Office 365, and various hardware and software environments

• Install, configure, and maintain ICT equipment including desktops, laptops, printers, VOIP phones, and AV setups

• Manage user accounts and email distribution lists

• Assist with device enrolment, asset management, imaging (via Microsoft Endpoint Manager), and documentation

• Ensure timely resolution of service requests in line with agreed SLAs

• Deliver informal training and guidance to staff on systems and best practices

• Assist with technical documentation, knowledge sharing, and ongoing process improvements

• Contribute to projects and service initiatives as directed by the Service Desk Manager

A position description is available here and candidates should apply with reference to the key criteria and responsibilities listed above. 

APPLICATIONS

Applications in Word or PDF format, including a CV, contact details of three professional referees, and a cover letter addressing the Key Criteria and Responsibilities, should be attached. Applications close Friday 25 April, 2025 at 9am.

Applications will be reviewed on a continuous and daily basis. 

Relevant qualifications, a current Working with Children Check clearance and Responding to Risk of Harm, Abuse and Neglect Certificate (RRHAN-EC) are pre-requisites for employment.