Service Coordinator

Airmaster Australia

At Airmaster, our goal is to lead the way in integrated building services, combining HVAC&R, building automation, electrical, and fire systems to create smart buildings that are not only compliant with regulations but also optimised for energy and resource efficiency. We strive to ensure that our buildings are comfortable, functional, and tailored to support our clients in achieving their sustainability and operational goals.

Established in Melbourne in 1988, Airmaster has grown to a network of 17 branches across Australia and New Zealand. Our holistic approach to building services leverages advanced data-driven virtualisation to revolutionise how we work, delivering enhanced productivity and continuous service. This integrated model offers a more cost-effective solution than traditional methods, providing our clients with innovative, always-on support tailored to their needs.

The Role

We are seeking a Service Coordinator to join our Fire Services division located at our Scoresby office to assist in the effective management of resources as well as the operational deployment of field staff. 

The primary responsibilities involve utilising Uptick software to produce detailed maintenance and repair reports regarding Fire Safety System & compliance. This includes identifying defects and preparing necessary repair tasks along with corresponding quotes as required.

The service desk team is instrumental in supporting our field technicians by efficiently coordinating their schedules, considering factors such as availability, workload, and geographic location to enhance productivity & facilitate our technicians to complete their tasks safely and on time.

Tasks and responsibilities will include:

• Providing first class standard of customer service to all clients and stakeholders
• Coordinating our team of technicians 
• Coordinate with suppliers and internal stakeholders to obtain updates on jobs and purchase orders
• Communicate with customer to provide regular updates and respond immediately to any deviations.
• Completing timesheets daily for service technicians 
• Strong written and verbal communication skills
• Manage enquiries via phone and email
• Generating tasks on our job management system

Key Competencies

The ideal candidate will have at least 2 years’ experience working within an administration and/or operational organisation and be looking for career longevity and possess the following skills:

• Experience with Uptick or other industry standard essential safety measures ERP’s highly regarded
• Ideally Fire and/or Service Coordination experience
• Shows a commitment to learning about the continuously evolving fire industry and compliance standards 
• Good organization skills
• Excellent customer service skill
• Ability to prioritise and multitask
• Ability to work autonomously and as part of the team
• Be fully vaccinated against Covid-19
• Be willing to undergo a national police background check prior to employment

Benefits of Working with Airmaster

• Great team environment
• Diverse role where no day is the same
• Supportive leadership team
• Proven track record of promoting within

The successful candidate will enjoy the benefits of working with a high performing and progressive company who enjoy an enviable reputation in the industry. We offer a fun and progressive working environment with employee benefits that include discounted health insurance, EAP and a social club. You will also receive a competitive remuneration package commensurate with your skills and experience.

We pride ourselves on finding good people who deliver quality and share a common goal. If you wish to become a valued member of the Airmaster team, please click APPLY NOW to send in a resume and cover letter. 

No agencies please.