Senior Technical Account Manager

As a Senior Technical Account Manager, you will play a key role in managing new and existing customers, ensuring customer success, selling new and additional products, and driving engagement with our platform in Australia. Your role will encompass a wide range of responsibilities, including identifying potential clients, customer success, account management, and facilitating customer onboardings, along with leading special projects that fall under the operations domain. Your sale expertise combined with your technical knowledge, technical problem-solving, and cross-functional collaboration will be crucial in ensuring seamless customer experiences and driving overall business success.

Benefits

• Ground floor opportunity to join a team transforming a large and important industry.
• Team of experienced entrepreneurs who don’t take themselves too seriously and prioritize taking care of the team.
• Extremely rewarding learning curve.

Task & responsibilities

• Serve as the primary account manager for new and existing Australian customers, developing and maintaining strong, long-lasting relationships.
• Identify and address technical challenges customers face, working closely with customer support to resolve issues efficiently.
• Facilitate and oversee customer onboardings, ensuring a smooth transition and swift realization of value from our products.
• Inform customers about new features and help upsell relevant product enhancements when appropriate.
• Collaborate with internal teams, including account management, product, and support, to ensure a seamless customer experience and ongoing product improvements.
• Prepare and conduct business reviews with key stakeholders to ensure satisfaction and address any operational issues.

Qualification & experience

Have a relevant qualification and/ or 5 years relevant experience.