Senior Product Manager

Senior Product Manager  

• Employment Type: Temporary until June 2026  
• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) 
• Grade: Clerk Grade 9/10 
• Salary Range: $125,693 - $138,510 p.a. base salary dependent on experience, plus 11.5% superannuation 

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.  Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity  

We are now inviting applications for the opportunity of Senior Product Manager for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW. 

In this role you will manage and advise on the development, delivery and implementation of effective digital products strategies, standards and channels to optimise outcomes for the Organisation and its business portfolio. 

Day to day responsibilities:  

• Manage and prioritise the product backlog to ensure alignment with business objectives and user needs, focusing on delivering maximum value. 
• Plan and organise sprints, working with cross-functional teams to set goals, define timelines, and ensure timely delivery of high-quality increments. 
• Refine and write clear, actionable user stories, collaborating with stakeholders and the development team to clarify requirements. 
• Conduct customer research, gather feedback, and analyse trends to inform product decisions and ensure the product meets user needs. 
• Lead and collaborate with the Agile development team, facilitating stand-ups, sprint reviews, and retrospectives, while driving continuous improvement. 

What you will bring to this role  

• Experience in developing contemporary digital products and policies in collaboration with stakeholders, while providing guidance to optimise business outcomes and align with organisational and government priorities. 
• Experience in utilising data driven decision making to inform product and service delivery scope as well as priority, and evaluating digital communication channels to ensure desired outcomes are achieved 
• Experience in interpreting Product Strategies to establish Product Delivery Plans 
• Experience in establishing and maintaining stakeholder relationships, providing expert advice to negotiate and interpret technical concepts, while collaborating with project teams to develop solutions that enhance digital communication and drive continuous improvement. 
• Experience in establishing and utilising benefits realisation models to validate Product Delivery Outcomes.  
• Experience in understanding Technical Concepts when making balanced decisions on Value to Effort for Product Team Delivery to achieve outcomes 

Essential requirements  

• Appropriate tertiary qualifications and/or relevant industry experience 

AI Statement  

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance 

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.  

To Apply  

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.  

Question 1: In a previous role, how have you communicated the department or organisation’s strategic objectives or organisational goals to your team? 

Question 2: Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result? 

Salary Grade 9/10, with the base salary for this role starting at $125693 base plus superannuation

Click Here to access the Role Description

. For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via ***************@customerservice.nsw.gov.au.

Visit the  to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday,  23rd of March 2025 at  9:59am 

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***************@customerservice.nsw.gov.au or 02 9494 8***.

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