Senior Collections Officer | $89,200 Package | Hybrid

Our Client
Our client is a leading financial services provider in the Asia-Pacific region, renowned for delivering innovative lending solutions. With a strong commitment to customer satisfaction and operational excellence, they foster a collaborative and dynamic work environment. Their team thrives on driving positive outcomes for clients while embracing cutting-edge processes to stay ahead in the industry. Joining this organization means being part of a forward-thinking company that values professionalism, empathy, and continuous improvement.

The Role
This is a pivotal role focused on managing a ledger of customers to ensure timely follow-up on past due accounts. This diverse position involves negotiating payment arrangements, maintaining accurate records, and enhancing processes to achieve exceptional customer outcomes and operational efficiency.

Key responsibilities include:

• Engaging customers through phone, email, and written correspondence to manage overdue accounts in line with repayment terms
• Conducting challenging yet empathetic conversations to resolve payment issues professionally
• Negotiating payment arrangements to recover outstanding amounts effectively
• Maintaining and updating accurate customer records in the collections management system
• Consistently meeting and exceeding KPIs related to collections targets and customer satisfaction
• Taking end-to-end ownership of an assigned ledger, including initiating legal proceedings when necessary and continuously improving processes
• Building strong relationships with internal teams and external stakeholders.

The Candidate
The ideal candidate will bring a wealth of experience in collections or customer-facing roles, ideally within financial services(although not essential), coupled with a passion for delivering outstanding customer service. You will excel in managing sensitive interactions with confidence and tact, thriving in a fast-paced, target-driven environment.

Essential skills and qualifications include:

• Minimum of 3-5 years' experience as a Credit/Collections Officer or in a comparable role
• Exceptional customer service skills, with a proven ability to build rapport and maintain professionalism under pressure
• Superior written and verbal communication skills for articulating policies and negotiating payment arrangements
• Strong problem-solving skills and the ability to work independently
• Demonstrated expertise in handling complex customer interactions with empathy and professionalism

Remuneration and Benefits

• Competitive $89,200 salary package tailored to experience and skills
• Comprehensive health and wellness benefits
• Opportunities for professional development and career progression
• Supportive and inclusive workplace culture
• Flexible working arrangements to promote work-life balance
• Western Sydney location - Secure onsite Parking provided