Full time
Posted 11/04/2025
Closes 25/04/2025
About the Role
We are seeking an experienced Salesforce Architect to take the lead on implementing AI-driven Salesforce solutions . This role requires expertise in configuring Salesforce AI features while ensuring data security and privacy remain a top priority. A key aspect of this role will also involve enabling Salesforce Shield to enhance our cybersecurity posture.
Key Responsibilities
Lead the end-to-end implementation of AI features within Salesforce, ensuring alignment with business needs.
Configure and optimize Salesforce Shield to strengthen our cybersecurity and data protection strategy.
Focus on key AI-powered Sales and Service features, including:
Sales AI: Opportunity Scoring, Forecasting
Service AI: Chat, Voice, Case Wrap-up, Service Reply, Knowledge Management (KM) Article Recommendation
Evaluate additional AI functionalities that could further enhance our Salesforce ecosystem.
Ensure data privacy, compliance, and security best practices are followed throughout the AI implementation.
Collaborate with stakeholders to ensure seamless integration and user adoption.
Required Qualifications
Extensive experience in Salesforce architecture, with a strong focus on AI and automation.
Proven expertise in implementing Salesforce AI capabilities (Einstein AI, predictive analytics, automation tools).
Hands-on experience with Salesforce Shield for data encryption, monitoring, and security enhancements.
Strong understanding of Sales Cloud, Service Cloud, and AI-powered customer engagement features.
Knowledge of data security, compliance frameworks (GDPR, CCPA, etc.), and cybersecurity best practices.
Salesforce certifications (e.g., Certified Technical Architect, AI Associate, Security & Privacy Specialist) are a plus.