Salesforce Architect (AI) - Immediate Start for a long-term project

About the Role

We are seeking an experienced Salesforce Architect to take the lead on implementing AI-driven Salesforce solutions . This role requires expertise in configuring Salesforce AI features while ensuring data security and privacy remain a top priority. A key aspect of this role will also involve enabling Salesforce Shield to enhance our cybersecurity posture.

Key Responsibilities

• Lead the end-to-end implementation of AI features within Salesforce, ensuring alignment with business needs.

• Configure and optimize Salesforce Shield to strengthen our cybersecurity and data protection strategy.

• Focus on key AI-powered Sales and Service features, including:

• Sales AI: Opportunity Scoring, Forecasting

• Service AI: Chat, Voice, Case Wrap-up, Service Reply, Knowledge Management (KM) Article Recommendation

• Evaluate additional AI functionalities that could further enhance our Salesforce ecosystem.

• Ensure data privacy, compliance, and security best practices are followed throughout the AI implementation.

• Collaborate with stakeholders to ensure seamless integration and user adoption.

Required Qualifications

• Extensive experience in Salesforce architecture, with a strong focus on AI and automation.

• Proven expertise in implementing Salesforce AI capabilities (Einstein AI, predictive analytics, automation tools).

• Hands-on experience with Salesforce Shield for data encryption, monitoring, and security enhancements.

• Strong understanding of Sales Cloud, Service Cloud, and AI-powered customer engagement features.

• Knowledge of data security, compliance frameworks (GDPR, CCPA, etc.), and cybersecurity best practices.

• Salesforce certifications (e.g., Certified Technical Architect, AI Associate, Security & Privacy Specialist) are a plus.