Advance Delivery Consulting

Salesforce Architect (AI) - Immediate Start for a long-term project

North Sydney, 2060, Sydney, New South Wales

Full time

Posted 11/04/2025
Closes 25/04/2025

About the Role

We are seeking an experienced Salesforce Architect to take the lead on implementing AI-driven Salesforce solutions . This role requires expertise in configuring Salesforce AI features while ensuring data security and privacy remain a top priority. A key aspect of this role will also involve enabling Salesforce Shield to enhance our cybersecurity posture.

Key Responsibilities

  • Lead the end-to-end implementation of AI features within Salesforce, ensuring alignment with business needs.

  • Configure and optimize Salesforce Shield to strengthen our cybersecurity and data protection strategy.

  • Focus on key AI-powered Sales and Service features, including:

  • Sales AI: Opportunity Scoring, Forecasting

  • Service AI: Chat, Voice, Case Wrap-up, Service Reply, Knowledge Management (KM) Article Recommendation

  • Evaluate additional AI functionalities that could further enhance our Salesforce ecosystem.

  • Ensure data privacy, compliance, and security best practices are followed throughout the AI implementation.

  • Collaborate with stakeholders to ensure seamless integration and user adoption.

Required Qualifications

  • Extensive experience in Salesforce architecture, with a strong focus on AI and automation.

  • Proven expertise in implementing Salesforce AI capabilities (Einstein AI, predictive analytics, automation tools).

  • Hands-on experience with Salesforce Shield for data encryption, monitoring, and security enhancements.

  • Strong understanding of Sales Cloud, Service Cloud, and AI-powered customer engagement features.

  • Knowledge of data security, compliance frameworks (GDPR, CCPA, etc.), and cybersecurity best practices.

  • Salesforce certifications (e.g., Certified Technical Architect, AI Associate, Security & Privacy Specialist) are a plus.

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