Retail Supervisor

Joining GMP Mobile means you will be managing the day-to-day activities of a retail store. You would also be responsible for customer satisfaction, processing transactions, and managing store budgets.

DUTIES & RESPONSIBILITIES

• Respond promptly and professionally to any questions, complaints, or concerns to deliver outstanding customer service. 
• Taking inventory of goods for sale and ordering new stock 
• Interviewing, hiring, training, evaluating, dismissing, and promoting staff, and resolving staff complaints. 
• Examining returned goods and deciding on appropriate action. 
• Create and manage weekly work schedules to ensure adequate floor coverage during peak periods. 
• Manage stock levels to ensure that popular products are consistently available, while monitoring stock rotation to prevent wastage. 
• Assist the Owner in achieving monthly and quarterly sales targets. 
• Ensuring that goods and services are correctly priced and displayed. 
• Examining returned goods and deciding on appropriate action. 
• Planning and preparing work schedules and assigning staff to specific duties. 
• Assist the sales manager with opening and closing procedures as well as other retail activities.

QUALIFICATIONS & REQUIREMENTS

• Certificate II or III in Retail Management or related qualification is required.  
• Previous experience as a Retail Supervisor or Customer Service may be considered.
• Strong leadership and team-management skills.
• Manage multiple tasks simultaneously and able to work under pressure.
• Problem-solving and decision-making skills to handle customer issues and operational challenges. 
• Familiarity with Point-of-sale (POS) systems, inventory management software, and other retail technologies. 
• Ability to provide customer satisfaction and exceptional service.
• Passion for sales, meeting or exceeding store targets. 

WORKING HOURS

• Full-time position, 38 hours per week.

BENEFITS

• Competitive Salary
• Potential for Mobile plan allowances
• Flexible Working hours
• Opportunities for professional growth and career development
• Discounts on products or services
• Experience in team leadership, which can open doors to higher managerial positions