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Cafe Yoka

Retail Manager

$77,000 - $77,000 Annual

Floreat, 6014, Perth, Western Australia

Hospitality & Tourism / Management

Full time

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Posted 17/09/2025
Closed 17/10/2025

We are looking for a retail manager who will be responsible for the smooth daily running of our restaurant.  In a food service environment, efficient workflow is paramount.  The Retail Manager will coordinate between the front-of-house (service) and back-of-house (kitchen), ensuring orders are taken correctly, food is prepared promptly, and delivered efficiently.

 

QUALIFICATIONS & REQUIREMENTS 

  • Diploma of Hospitality Management.
  • Experience in the food and beverage industry, especially in quick-service restaurants (QSRs) or specialty food outlets, is highly advantageous.
  • Prior experience in a supervisory or management role, demonstrating the ability to lead a team and manage operations.
  • A track record of successfully resolving customer issues and maintaining high customer satisfaction.
  • Effectively assign tasks and responsibilities.
  • A strong understanding of customer needs and the ability to train staff to deliver exceptional service.
  • Quick and effective identification, analysis, and resolution of operational challenges (e.g., staffing issues, equipment breakdowns, unexpected rushes).
  • Ability to prioritize tasks, multitask, create schedules, and ensure smooth daily operations.
  • Familiarity with health, safety, and hygiene regulations relevant to the retail and food service industry.

 

DUTIES & RESPONSIBILITIES

  • Managing budgets, controlling costs (e.g., labor, inventory), and analyzing financial reports to ensure the store operates efficiently.
  • Training new employees on store policies, procedures, menu items, customer service standards, and food safety protocols.
  • Effectively resolving customer complaints and issues to ensure customer satisfaction and loyalty.
  • Ensuring the store is clean, organized, and visually appealing to provide a pleasant dining experience.
  • Overseeing the day-to-day operations of the store, ensuring smooth workflow in both the front-of-house (service) and back-of-house (kitchen).
  • Creating and managing staff schedules to ensure adequate coverage and efficient labor utilization.
  • Addressing employee conflicts, concerns, and disciplinary issues in a fair and timely manner.
  • Setting and maintaining high standards for customer service, ensuring staff provide prompt and friendly service.
  • Managing inventory levels of ingredients, supplies, and other necessary items, conducting regular stock counts, and minimizing waste and shrinkage.
  • Coordinating with suppliers, placing orders, and managing deliveries to maintain optimal stock levels.
  • Ensuring strict adherence to food safety, hygiene, and sanitation standards, especially crucial in an F&B establishment.
  • Ensuring compliance with all relevant health and safety regulations for both employees and customers.

 

About Company

At Café Yoka, we’re more than just a café — we’re a community hub built around quality, comfort, and connection. We serve freshly brewed coffee, delicious food, and curated retail items in a warm, welcoming space designed for people to relax, meet, or work. With a focus on exceptional service and attention to detail, we aim to create memorable experiences for every guest who walks through our doors.

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