Retail Manager

Responsibilities:

Responsible for delivering outstanding QSC, sales, people practices and profit on the  shifts.

Supervise employees to ensure that restaurant operations and procedures are adhered to.

Engage with crew and fellow managers to deliver great business

outcomes by bringing the Macca's Experience to life on every shift.

Ensure every customer has a memorable McDonald's experience.

Comply with restaurant safety and security standards, which includes investigating all incidents and implementing corrective actions to ensure a safe working environment for all employees and customers.

Escalate safety and security matters to the Restaurant Manager where necessary.

Main tasks:

Quality Service, Cleanliness and Value:

adapt to our customer's ever-changing needs and

strive to deliver outstanding QSC&V with an added touch of the Macca's Experience by utilising shift planning tools.

take responsibility and ownership for ensuring excellent food safety throughout the shift, by complying with McDonald's and government food safety standards.

take responsiblity for planned and daily maintenance of equipment to ensure cleanliness and working order.

Sales:

actively seek customer feedback during my shift to ensure an

exceptional customer experience is achieved, driving repeat

business.

execute the restaurant marketing plan to maximise sales and

ensure that the plan is communicated to all crew on shift.

take responsibility for reviewing and monitoring guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals. 

People:

role model, enforce and educate crew on relevant McDonald's Policies, such as Respectful Workplace and Social Media, employment laws, security and safety procedures.

communicate effectively to convey information and ideas in an open and timely manner. I provide feedback to previous and subsequent Shift Managers to identify opportunities, results and restaurant trends.

 actively seek out opportunities to coach and develop crew. I provide feedback to the Restaurant Manager and Department Managers to support the completion of crew performance reviews.

Profit:

Accept accountability for the results of myself and others on my shifts, in the pursuit of sustained profitable growth.

demonstrate an overarching understanding of the impact the shifts may have on overall profitability of the restaurant and show consideration for inventory, labour and cash control.

accountable for cash control on my shifts, ensuring that cash is managed in accordance with McDonald's Policies and Procedures.

Relevant qualifications: 

Cert 3 in Retail - SIR30216

Relevant skills:

- Supervise sales and support staff

- Assign duties and work schedules, including replacing shifts

(when staff don't turn up)

- Cash handling, monitoring and reporting

- Food safety compliance

- Work Health Saftey and Security

- Unit producing food and drinks

- Train staff

- Answer customer questions

- Clean work areas

- Sell goods

- Monitor and replace inventories

Relevant experience: 

Have at least one (1) year of relevant work experience, where the

relevant AQF qualification was undertaken in Australia.