Retail Manager

Anusiri Pty Ltd T/A Pizza Hut Blackwater, a proud member of the globally renowned Pizza Hut franchise, is looking for a skilled Retail Manager to lead operations at their Blackwater, QLD location. 

Benefits

• Competitive annual salary 
• Long-term, full-time role with opportunity for growth
• Supportive work culture and ongoing training
• A chance to lead and grow within a global brand

Task & responsibilities

• Oversee daily store operations, ensuring smooth functioning across front-of-house and kitchen activities.
• Monitor and maintain optimal stock levels of ingredients, packaging, and supplies, while forecasting demand based on seasonal and local trends.
• Set, review, and adjust menu pricing in line with corporate promotions, market demand, and cost-efficiency strategies.
• Collaborate with head office to implement marketing campaigns, local store promotions, and digital advertising strategies.
• Ensure high standards of customer service and handle complex customer queries or feedback in a professional manner.
• Maintain detailed records of inventory movement, wastage, and financial transactions using POS and stock management systems.
• Prepare and manage store budgets, ensuring profitability while minimizing waste and overheads.
• Recruit, train, and supervise team members across shifts, maintaining staff performance through regular feedback and training.
• Conduct regular performance evaluations and foster a positive, high-performing team culture.
• Ensure adherence to workplace health and safety policies, food handling regulations, and company operational standards.
• Analyse sales data and customer trends to make informed decisions about staffing, promotions, and product offerings.
• Coordinate with delivery partners (e.g. Uber Eats, Menulog, DoorDash) to ensure accurate and timely order fulfilment.
• Promote a clean, welcoming store environment for both staff and customers.

Qualification & experience

• Diploma or advanced diploma qualification in a relevant field
• Minimum 1-2 years of experience in similar role
• Strong leadership and problem-solving skills
• Excellent communication and interpersonal abilities
• Customer-focused with a passion for hospitality
• Ability to work under pressure in a fast-paced food service environment
• Reliable, punctual, and proactive in taking ownership of the store’s success
• A hands-on manager willing to step into various roles when needed
• If you are a driven individual looking to grow your retail management career with a trusted and established brand like Pizza Hut, we would love to hear from you.