Retail Manager

About the Role:

• Oversee the daily operations of the retail store, ensuring smooth, efficient, and customer-focused performance in line with company standards.
• Lead, train, and support retail staff in product knowledge, sales techniques, and customer service excellence across premium skincare and dermaceutical brands.
• Monitor visual merchandising and store presentation, ensuring all displays, signage, and promotional materials are aligned with brand guidelines.
• Manage stock levels, perform regular inventory checks, and coordinate with the warehouse team to ensure timely restocking of products.
• Track and analyze sales data, customer trends, and inventory movements to optimize product offerings and meet monthly targets.
• Liaise with marketing and operations teams to implement in-store promotions, product launches, and seasonal campaigns.
• Maintain a deep understanding of Smart Skin Australia’s product portfolio to provide tailored skincare advice and support to customers.
• Handle customer enquiries, complaints, and feedback professionally, ensuring high satisfaction and brand loyalty.
• Prepare sales reports, staff rosters, and performance updates, and provide insights and recommendations to management.
• Ensure compliance with WHS policies, company procedures, and industry regulations while maintaining a clean, safe, and welcoming retail environment.

The job will be full-time, with hours worked between 9.00 am and 5.00 pm Monday to Friday. 

Successful applicants would have:

• Relevant qualifications in retail, business, beauty therapy, or a related field (e.g., Certificate IV in Retail Management or Diploma of Beauty Therapy).
• Minimum 3 years of experience in a retail management or supervisory role, ideally within skincare, cosmetics, or luxury goods.
• Strong communication and interpersonal skills, with the ability to lead a team and provide exceptional customer service.
• Excellent organizational skills and attention to detail, particularly in managing inventory, merchandising, and store presentation.
• Proven ability to meet sales targets and drive business growth through strategic planning and staff development.
• Solid understanding of dermaceutical and cosmeceutical skincare products and a passion for wellness and beauty.
• Proficiency in point-of-sale (POS) systems and Microsoft Office, with the ability to generate reports and manage stock.
• Professional, well-groomed presentation and a polished manner that aligns with Smart Skin Australia's premium brand image.
• Flexibility to work weekends, public holidays, and during promotional events as required.
• A valid Australian driver licence is desirable for occasional travel between store and warehouse locations.

NOTE: This position does not provide any visa opportunities, applicants must have full working rights. 

To apply for the position, Please respond to this post.