Retail (Café) Manager

We are seeking an experienced and motivated Retail Manager to oversee the daily operations of our café. This is a hands-on role responsible for ensuring the efficient running of the café, maintaining high standards of customer service, and supporting a positive and productive team culture.

Duties and Responsibilities

Plan, organise, direct and control day-to-day operations of the café.

Manage inventory, ordering, and receipt of stock and supplies in line with demand.

Monitor and maintain compliance with health, safety, and food handling regulations.

Recruit, train, supervise and roster café staff.

Develop and implement strategies to improve customer experience and increase sales.

Manage budgets, control expenditure and analyse financial performance.

Handle customer queries and resolve complaints in a professional and timely manner.

Maintain the presentation and cleanliness of the premises in line with brand standards.

Liaise with suppliers and coordinate deliveries to ensure smooth service.

Skills and Experience Required

At least 2 years of experience in a similar café, hospitality, or retail management role.

Strong leadership, team supervision, and rostering experience.

Excellent communication and customer service skills.

Proficiency in point-of-sale systems and general administrative duties.

Ability to work under pressure and manage competing priorities.

Sound knowledge of food safety, hygiene, and WHS requirements.

Qualifications

Relevant tertiary or vocational qualifications in retail, hospitality, or business management are desirable but not essential if supported by sufficient experience.