Quality & Safeguarding Team Leader

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

About the role

You will lead NDIS quality and safeguarding initiatives, ensuring compliance with NDIS standards, policy, and legislation while improving systems, managing key partnerships, and supporting frontline operations.

This role is ideal for someone who excels at leading change, managing risk, and building strong partnerships in the disability or housing sectors.

• Drive compliance with the NDIS Code of Conduct, SDA Rules, and NDIS Practice Standards
• Lead continuous improvement in risk management, WHS, safeguarding, and quality assurance
• Manage partnerships with Supported Independent Living (SIL) and onsite support providers
• Oversee incident management and investigation processes in line with Commission requirements

About the team

The Customer Services division is central to delivering responsive, resident-focused services that foster safe, inclusive, and supportive housing communities. We design and implement housing services that prioritise resident wellbeing, accessibility, and satisfaction, utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs, enhancing quality of life and community connection.

About you

You will have:

• Tertiary qualifications in community housing, compliance, disability services or equivalent experience
• Strong knowledge of NDIS standards, safeguarding, and rights of people with disability
• Experience leading WHS, risk and quality assurance programs
• Proven track record in stakeholder engagement and team leadership

Desirable: Experience with NDIS portals, SDA claims, and quality system development.

You must agree to undergo any required employment screening, including but not limited to a National Criminal History or Police Check, Working with Children or Vulnerable Persons Check, and NDIS Worker Screening Check.

Even if you do not meet every requirement, we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• Putting people first – we listen, respect, and respond to our communities.
• Working together – collaboration helps us achieve better outcomes.
• Doing the right thing – we act with integrity and accountability.
• Acting boldly – we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply

Apply now via clicking the Apply button.

Applications close: Wednesday 7 May 2025 unless a suitable candidate is identified earlier.

For further information, please contact Chelsea Isaacson, People & Culture Business Partner at (03) 8636 9***.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.