Principal Disciplinary Officer - Technical Specialist

Principal Disciplinary Advisor, Disciplinary Action Unit 

Grade: Clerk Grade 11/12
Salary range: $ 145,378 – $ 168,130 + superannuation and leave loading
Duration: Temporary, up to 12 months
Location: Role based in Parramatta with hybrid working arrangements available and option to work from any DCS office. The ability to travel state-wide including regular visits to Parramatta is required. This role is also open to applicants based in regional areas.

Are you passionate about protecting the rights of consumers and building better trader behaviour?  Are you seeking a role where the actions you take contribute to a fairer marketplace for the people of NSW?

Yes? Then this is the role for you….

NSW Fair Trading is looking for a Principal Disciplinary Advisor to support their Disciplinary Action Unit, provide high-level specialist advice and undertake a range of enforcement actions to impose conditions, suspend or cancel licences across the industries that we regulate.

Reporting to the Manager, Disciplinary Action Unit, NSW Fair Trading Operations, you will ensure procedural fairness and use your delegated authority to make enforcement decisions against current and former licence holders, including individuals and corporations.  You will provide operational direction and specialist advice in undertaking assessments, preparing documents, assessing submissions and determining outcomes for disciplinary action under the powers of the regulator. 

You will collaborate with investigators and our Legal team to develop enforcement strategies. You will also provide expert guidance to the NSW Fair Trading Executive to facilitate the development and implementation of corporate and divisional strategic plans to meet regulatory strategy and priorities.

About us 

NSW Fair Trading has been established to safeguard consumer rights, ensure consumer and renters have the information and support they need and promote fairness in many daily transactions between consumers and traders in NSW. Fair Trading NSW works with consumers and industry to create a fair marketplace and address poor conduct in the industries it regulates. NSW Fair Trading is committed to focusing on the greatest risks and harms to consumers and making full use of the regulatory tools available under our legislation. 

To be successful in this role you will: 

• Have proven experience in applying systematic approaches to reviewing, assessing and making decisions on briefs of evidence.
• Have expertise in making recommendations for disciplinary actions involving varying degrees of complexity within mandatory statutory timeframes.
• Be able to demonstrate superior analytical skills, knowledge of investigatory processes and the application of the rules of evidence.
• Possess high level analytical, organisational and communication skills.
• Be able to manage competing priorities and make sound decisions.
• Work collaboratively with a wide range of internal and external stakeholder to provide timely, reliable and consistent disciplinary advice and outcomes.
• Mentor and support Disciplinary Action officers within the Unit.

Pre-Requisites

• Appropriate qualifications in Government (investigation, legal) and/or relevant industry experience   
• The ability to read and understand legislation and to apply it in a regulatory environment 
• Satisfactory criminal record check.  

What we need from you

Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.   

Salary Grade 11/12, with the base salary for this role starting at $145378 base plus superannuation

Click Here to access the Role Description

. For enquiries relating to recruitment please contact Gabriella Schulzer via ***************@customerservice.nsw.gov.au.

Visit the  to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 30th April 2025 [9:59am]

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.  We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace   

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***************@customerservice.nsw.gov.au or 02 9494 8***.

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