Payments Operations Manager

Are you passionate about innovation, precision and seamless operations?

Come and join Easygo as our next Payments Operations Manager!

What's in it for you?
Join our fast-growing Payments team, where the Payments Operations Manager will oversee the day-to-day execution of our payment systems while also ensuring that the operations are running smoothly and efficiently.

You'll get the opportunity to manage the current Payments Operations team, who are responsible for monitoring the performance of payment systems, handling escalations, and ensuring that settlements are accurately processed and funds are properly managed.

Your role with us:
The ideal candidate will showcase elements of leadership and best practice with a focus on managing internal and external escalations to resolve payment issues quickly and efficiently, minimising impact to the business or customers. You will also manage settlement processes by ensuring accurate and timely execution, with proper tracking of funds across all providers.

It is critical that this hire will maintain strong relationships with third-party providers and work closely with cross-functional teams to address any operational challenges.

Who are we?
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience.

Level up your online entertainment with Kick.com, the vibrant live-streaming platform, which connects millions of gamers and content creators worldwide.

All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Lead the Payments Operations team, ensuring that the team is aligned with organisational goals and effectively supporting operational tasks.
• Monitor and optimise payment system and provider performances utilising key metrics such as transaction volume, success rates, and settlement times.
• Manage internal and external escalations to resolve payment issues quickly and efficiently, minimising impact to the business or customers.
• Build and maintain strong relationships with internal stakeholders and external providers to ensure smooth transaction processing and address issues proactively.
• Manage settlement processes by ensuring accurate and timely execution, with proper tracking of funds across all providers.
• Oversee process improvements to enhance operational efficiency, reduce costs, and ensure high-quality service whilst maintaining compliance with regulations and minimising operational risks.

What you will bring:

• Strong expertise in leadership and team management
• Previous Payment Operations experience
• Performance monitoring and reporting experience (especially in payment systems)
• Escalation management capabilities
• Successful track record of 3rd Party Vendor and Stakeholder Management
• Compliance and risk management experience

Bonus points if you also have:

• Exposure to global payments systems and products
• Payment fraud prevention and risk management experience
• Settlement process management

Some of the perks of working for us:

• EAP access for you and your family
• Access to over 9,000 courses across our Learning and Development Platform
• Paid volunteer day
• Baristas who will make your daily coffee, tea, fresh juices and smoothies for FREE!
• FREE daily catered breakfast!
• Massage Wednesdays - we get professionals to do this!
• 'Help Yourself' Cold Drinks Fridges and massive Snack Walls on every working level!