Covering Metro Melbourne and surrounding areasNew Opportunity | Permanent Full TimeDiscount on RACV Products | Competitive Salary
Opportunity to be part of RACV’s Emergency Roadside Assistance Patrol making member vehicles mobile at the roadside, providing mechanical advice, and/or promoting member services
You’ll be part of a workplace where you feel you belong
RACV’s Motoring and Mobility Division is to comprehensively and commercially meet Victorians' motoring and mobility needs by providing exceptional products and a Customer experience that doesn't let anyone down.
About the OpportunityAs Emergency Roadside Assistance Patrol reporting to the Metro Area Manager your tasks will range from making member vehicles mobile at the roadside, providing mechanical advice, and / or promoting member services.
Come along for a new journeyYou will be supplied with a fully maintained, late-model roadside assistance vehicle to attend to breakdowns or other motoring issues for RACV members providing newly developed services as introduced from time to time.
Key responsibilities:
Provide face to face emergency roadside assistance to RACV members and customers in-line with operating standards and procedures.Work independently in a remote work environment with minimal supervision.Respond to member requests for assistance by demonstrating ‘RACV Service Counts’ behaviours.Effective incident management by identifying the most appropriate service or benefit that best meets the member’s needs. This includes conducting technical analysis of the motor vehicle, providing the member with choices and arranging secondary services when required.Efficient vehicle fault diagnosis to maximise the number of vehicles made mobile at the first point of contact.Achieve Patrol Individual Service Level targets
Who we’re looking for and what you’ll bring
Thrive in an environment where people are at the heart of everything. You’ll come with:Qualified Mechanic or Auto Electrician, or extensive mechanical aptitude or backgroundExperience in electrical and mechanical vehicle fault diagnosis.Experience in building relationships across a customer service organisation.Experience in working in similar OH&S environment, adhering and complying to OH&S policies and procedures.Undertaking simple financial transaction via Eftpos .Competent in using technology such as smart phone, tablets and emails and relevant business applications.Physically fit to conduct manual handling tasks e.g. wheel change and replace batteriesFull and current Australian C Class driver’s licence with a safe driving record.Successful appointment to this position will require full medical including drug and alcohol testing.Requirement to lift heavy items (e.g. tyres, batteries) up to 30 kg.Shift work (24/7, on- call roster, afternoon shift only).
There’s so much on offer when you join RACV with benefits includingOur flexible and informal work environment which helps bring balance between work and home.Generous discounts on home and car insurance policies and RACV roadside careClub Membership and great discounts across all RACV resortsDiscounts from corporate partners that are updated monthly.
Our differenceAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Application ProcessYou can learn more about the RACV at careers.racv.com.au
Pre-Employment RequirementsTo maintain a safe, effective, and compliant working environment, shortlisted applicants will be required to complete the following conditional pre-employment assessments:drug and alcohol screening, conducted in accordance with applicable RACV policies/procedures/standards, and legislative requirements for safety-sensitive roles positions;an independent medical assessment to evaluate fitness for work, including the ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Patroland to determine whether any reasonable adjustments may be required;a criminal records check, with consideration given to the relevance of any findings to the position; andverification of eligibility to work in Australia.These assessments are conducted to meet RACV’s workplace health and safety.
Additional assessments may be required before commencement and throughout employment.
Submit your CV via the link below.
Note for Recruitment Agencies/Search FirmsThis role is being managed by RACV Talent Acquisition, and we will not accept unsolicited resumes/applications/candidate profiles from Recruitment Agencies/Search Firms. Please do not forward content to our job posting email addresses or RACV employees. RACV is not responsible for any fees and/or will not be held liable for any privacy or data breaches related to unsolicited resumes/applications/candidate profiles.