THE POSITION
To form long-lasting relationships with our clients every day and help them to ‘Holiday Better’. As a Sales Advisor, you will be a true ambassador of the brand and reflect our ‘Feel Summer’ promise and our brand values in everything you do.
KEY ROLES AND RESPONSIBILITIES
- The ultimate aim of the role is to develop a long-lasting relationship with O .B clients who you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in you approach to teamwork, service and sales.
- You will be confident and competent in welcoming and engaging our customers and be able to form lasting relationships.
- You will be able to demonstrate the ability to go above and beyond for our customers and inspire them to Holiday Better at all opportunities.
- Give a friendly welcome and use your outgoing personality to impact their experience.
- To work as part of a team, collaborating with David Jones staff to ensure retail operational excellence and great client care.
- To identify customer needs and be eloquent when answering all product-related questions.
- Be an excellent storyteller – breathing life into our collections and filling the store with a ‘Feel Summer’ attitude.
- Be able to respond to queries regarding price, look, feel, texture, and the key features of Orlebar Brown pieces.
- To go the extra mile for every customer, particularly with regards to availability and sourcing following this process through right until the end.
- Show passion for the O. B ranges and be confident in suggesting styles and building wardrobes.
- Take pride in the standards of the shop floor and work with the wider team to ensure we always look our best.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.
- Any other reasonable task/role, as given to you, by a person more senior than your role.
SKILLS AND EXPERIENCE
- Ability to build rapport with our customers.
- Demonstrated passion for the brand and an affinity for our promise and our purpose.
- Willing to adapt and take on new challenges.
- Always presents a professional image and be an ambassador for the OB brand.
- Successfully able to handle multiple demands and competing priorities.
- Excellent communication skills – both verbal and written.
- A real attention to maintaining high standards in store environment and a keen eye for detail.
WHAT WE OFFER
- Join a diverse working environment of people who we learn from every day.
- The chance to train and develop your skills in a fun and fast working environment.
- Competitive benefits package – a great discount on products, superannuation contribution.
- Access to a wide range of self-development resources to constantly upskill and develop your knowledge.