Operations Performance and Data Manager

• Opportunity to work with a top 5 General Insurer 

• Flexible hybrid work environment open to candidates in NSW, QLD and VIC

• Exceptional employee discounts on a variety of insurances

About Hollard 

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together". 

Your Team

As the Operations Performance and Data Manager you will join the Performance Insights and Effectiveness team that forms part of our Operations division. This team plays a critical role in helping Hollard achieve its strategic objectives by providing actionable insights, optimising performance, and driving continuous improvement across Operations.

Reporting to the Senior Manager Performance, Insights and Effectiveness, you will lead a small team, analysing and optimising Operations performance to drive better outcomes.

Your Role

Working closely with internal stakeholders you will serve as the Subject Matter Expert (SME) in operations data, taking ownership of the operational reporting roadmap and the management of complex data analysis. You will have overall responsibility for driving the analysis, interpretation, and delivery of strategic insights and data.

Your duties and responsibilities

• Work alongside the Data teams to ensure consistency, reliability, and alignment of business data and insights supporting operational performance

• Facilitate communication between the Data teams and Operations to ensure timely and accurate reporting and analysis

• Lead and manage the delivery of sophisticated data analysis to support business operations and performance improvement initiatives ensuring reports are tailored to the needs of the business unit

• Oversee the coordination of data analysis requests from both internal and external stakeholders, ensuring clear communication and alignment of expectations.

• Build and maintain strong relationships with stakeholders outside of Operations, ensuring their data and analytics needs are addressed in a timely and efficient manner

• Collaborate with cross-functional teams to identify areas for data-driven insights and improvements

• Develop and maintain a reporting framework that supports strategic decision-making across the Operations team

About You

• Strong proficiency in data analysis tools (e.g., SQL, Python, R, Excel, Tableau, Power BI) and experience with data visualisation and reporting tools

• Solid understanding of data management principles and frameworks, including data integrity, security, and governance

• Exceptional analytical skills with the ability to interpret complex data and translate it into actionable insights

• Strong problem-solving skills with an ability to approach challenges creatively and strategically

• Proven communicator with ability to manage relationships with both internal and external stakeholders, ensuring collaboration and alignment across teams

• Effective communication skills, with the ability to present complex data in a clear and concise manner to non-technical audiences

Working at Hollard 

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including: 

• Professional and technical development opportunities 

• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle 

• Paid parental and partner leave 

• Additional leave options, including 5 well-being days each year 

• Generous employee insurance discounts 

• Novated lease options 

• Corporate employee discounts from various retailers 

• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, Employee Assistance Program (EAP) 

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.  

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.   

Even if you don’t meet all our selection criteria, we encourage you to apply. 

Please note that a full background check will be completed on the successful applicant. 

Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered. 

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.