Operations Manager

What’s involved?

Reporting to the Assistant General Manager, you will be responsible for liaising with customers and employees to ensure the smooth and efficient running of the Operations Department along with administering the clerical functions and allocation of labour. Further to this, you will undertake the following daily tasks:

 Schedule branch removal activities, ensuring that all parties are fully communicated to

 Brief and debrief drivers & crews on removal requirements and direct all related activities

 Ensure all daily run sheets are completed and distributed

 Control all documentation through the Operations department

 Freight control (ie. Container bookings/movements) and container stock

 Ensure maximum client satisfaction and day to day problem solving

 Preparing relevant Operations and Customer Service reports

 Reconciling manifests in/out of Gold Coast

 Directing and overseeing relevant Depot functions in conjunction with other Operational staff

 Warehouse stock control

 Recruit removals staff as required

 Ensure client removal processes are met on all jobs including service standards and documentation

Who Are We Looking For?

This position is well suited to a highly organised individual, who enjoys working with a variety of staff and customers, and seeks to exceed customer expectations. The successful applicant will be motivated to achieve maximum efficiency for the Operations team and demonstrated strategic & problem solving ability to adjust planned schedules when potential changes occur. The successful applicant will preferably have the following skills and attributes:

 Ability to work as part of a team and autonomously

 Excellent customer service skills

 Enjoys working in a challenging, fast paced environment

 Demonstrated leadership and delegation skills

 Good verbal & written communication skills

 Removals management experience highly desirable (not essential)

 Online rail booking and tracking experience highly desirable (not essential)

About Us

Australian Furniture Relocations (AFR) is a family-owned business who is also an independent franchisee of the global company of Allied Moving Services. AFR has several locations down the east coast of Australia as well as we are linked into the global network of Allied, which provides continuous work opportunities for the company. Our Head Office is based on the Gold Coast, with locations in Toowoomba, Mackay, Emerald, Wagga Wagga and Wodonga.

AFR offers our staff the opportunity to have work security and career advancement opportunities, while being treated as a team member not to mention a person and not just a number which is sometimes experienced in a large company environment.

If this sounds like the role for you, please submit your resume and cover letter via the APPLY NOW function.