Office Manager

We are a seeking for a qualified and skilled Office Manager to join our team.

Benefits

Working at @Workspaces offers a unique opportunity to be part of a dynamic, professional team within a modern and collaborative workspace environment. Employees enjoy a diverse and engaging role that combines office management, client liaison, and team leadership responsibilities. The business is located in prime, centrally accessible locations, providing excellent networking opportunities and a vibrant professional atmosphere. With a supportive team culture, opportunities for career development, and a focus on work-life balance, @Workspaces fosters an environment where employees can thrive and grow.

Task & responsibilities

The Office Manager will play a critical role in the efficient operation of the@Workspaces centre, ensuring a professional, welcoming, and productive environment for clients and staff. The key requirements and responsibilities of the role include:

Operational Management

• Oversee day-to-day office operations, ensuring the smooth delivery of all administrative and office support services.
• Maintain the centre’s facilities, including coordinating repairs, ensuring cleanliness, and managing supplies.
• Liaise with service providers (e.g., IT, maintenance) to resolve issues and maintain functionality of the workspace.

Client Liaison and Service Delivery

• Serve as the first point of contact for client enquiries and issues, ensuring a professional and responsive service.
• Facilitate client onboarding and ensure workspace setups (e.g., phones, internet, furniture) meet client requirements.
• Support the coordination of events and networking activities to foster a positive centre environment.

Team Leadership and Staff Supervision

• Supervise and support administrative staff, providing guidance, training, and assistance as needed.
• Allocate tasks and ensure workloads are balanced and effectively managed.
• Monitor staff performance and contribute to a positive, collaborative team culture.

Financial and Administrative Oversight

• Assist with the preparation of budgets, reports, and forecasts related to the centre’s operations.
• Ensure accurate invoicing, processing of payments, and reconciliation of accounts.
• Monitor and manage office expenditure in line with budgetary expectations.

Compliance and Policy Management

• Ensure the centre operates in line with all health and safety, legal, and company policy requirements.
• Maintain up-to-date records, registers, and documentation.
• Contribute to the development and review of operational procedures and processes.

Skills and Attributes

• Demonstrated experience in office management or a similar administrative leadership role.
• Strong organisational and problem-solving skills with the ability to prioritise tasks effectively.
• Excellent interpersonal and communication abilities to engage with clients, staff, and management.
• Proficiency in office software (e.g., MS Office Suite) and willingness to adapt to new systems.
• A proactive, flexible approach with a focus on delivering high-quality outcomes.

• Ensure all office operations comply with relevant health and safety, legal, and organisational requirements.
• Implement and maintain procedures, systems, and policies that support efficient office operations.

Technology and Systems Management

• Oversee the effective use of office management systems, software, and technology tools, ensuring staff are trained and supported.
• Coordinate IT support requests and liaise with external providers when necessary.

Qualification & experience

• Minimum of 1 year of proven experience in office management or a similar leadership role, ideally in a professional service of similar operation or corporate environment.
• Qualification in Business Administration and /or Leadership and Management related (advantage if at a higher education qualification)
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
• Excellent communication and interpersonal skills to engage with diverse stakeholders, including senior management and clients.
• Proficiency in office software (e.g., MS Office Suite, CRM systems) and the ability to adapt to new technologies.
• A proactive, solution-focused mindset with attention to detail and a commitment to delivering exceptional service.