Network Revenue Manager

About the role:

Europcar Australia has an exciting opportunity for a driven and passionate National Revenue Manager to lead and inspire cultural change, embedding a service based sales culture within the business.

Reporting to the Operations Director AU/NZ, this role is responsible for driving ancillary sales and NPS performance to achieve targets via engagement and training and development of the station leadership team and front counter team members. The role is on a full time basis and is based in Tullamarine, Victoria.

The National Revenue Manager will also play a central role in proactively identifying opportunity areas and developing plans to drive improvement within our major airport locations.

Why join Europcar?

• A competitive remuneration package, including a fully maintained vehicle + fuel + attractive bonus incentive
• Generous employee discounts (car rental both in Australia and Globally, access to the Accor Partner Program after 12 months of service)
• Hybrid working arrangements in office and from home that provide appropriate work/life balance
• A supportive, highly flexible and engaging environment that will support personal and professional development
• Ongoing training and development to pursue individual ambitions both locally and through our Global brand with potential to work overseas and to tap in to our worldwide career opportunities

Some of the key responsibilities include:

• Delivery of Europcar service based sales program with location teams in conjunction with L&D Coaches, State Operations Managers and Station Managers
• Motivate and inspire location team members via focused attention on developing their service based sales techniques
• Lead by example with a hands on approach, working side by side team members on the counter, focusing on observations, providing feedback and coaching (including counter demonstrations, one on one and and group trainings)
• Ensure you support the Station leadership team to facilitate monthly goal setting and reviews for both station performance and individual team members
• Monitor performance, driving accountability with Station Leadership teams and individual team members
• Build plans with the Operations Managers and Station Leadership teams to address operational inefficiencies and support execution of plans
• Provide regular reporting and analysis regarding performance to Operations Managers, Station Leadership teams and the broader business
• Identify and develop key team members as Ancillary Sales Champions where not in place at major locations
• Provide feedback and recommendations around improvements to service based sales programs and initiatives, including content and delivery
• Partner with Learning and Development and Operations Leadership teams to coordinate training schedules

To be considered for this position you should possess:

• Relevant tertiary qualification or minimum five (5) years of experience in the car rental industry
• Experience in training and/or coaching is essential
• Certificate IV in Workplace Training and Assessment would be an advantage
• Experience in the car rental or travel industry highly advantageous
• Proven ability to embrace and encourage employees to follow policies and procedures
• Intermediate level skills in Microsoft Office
• Outstanding leadership and influencing abilities, complimented by people managerial skills
• Exceptional presentation skills
• Ability to analyse and interpret Company information/reports
• Demonstrated ability to work under tight deadlines and remain focused on the best outcome
• Commercial awareness with a strong focus on achieving KPIs
• Ability to effectively communicate and influence internally and externally
• Flexibility in travelling intrastate and interstate

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

“We help to change the way you move” is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 280.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

More info: www.europcar-mobility-group.com

Please note, only shortlisted candidates will be contacted

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Benefits:

• Employee discount
• Professional development assistance
• Referral program

Schedule:

• 8 hour shift

Experience:

• car rental: 5 years (Required)
• sales: 2 years (Required)

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Tullamarine VIC 3043

Application Deadline: 12/05/2022