Network Engineer Level 3

We require a very capable and professional Senior Engineer who has 7 years plus experience in managing the IT networks of small business enterprises. The candidate will liaise directly with our clients and report back to our management team. The client base is from varied industries and each has unique requirements for their operations.  Our systems include Remote Monitoring and Management software (RMM) and an integrated Professional Services Automation Module (PSA). The position includes site work and an ability to think on your feet. It requires diplomacy and understanding that require strong time management skills and accountability and can build strong relationships with people.

Benefits

From day one our staff start a journey of training and career planning. We will track, guide, and oversee each member of the staff’s training programs and growth as we champion people who want to grow with the company. We will consider specialised courses that are in line with the company and its ethos . All training content is open to suggestions from all staff as we like to encourage a broad spectrum of learning that will benefit the team and company.

We have a bonus system for those that go beyond their expected performance or study timelines 

We have flexible hours and remote work if suitable for your role.

We are located in close proximity to the City and transport

We are a small but mighty, highly regarded company 

We are a close team that is supportive of each other and we encourage fun and a healthy work life balance  

Task & responsibilities

Network Services Support Program (NSSP)

Training provided for in-house systems   

•    Carry out the site and system audits 

•    Guide clients with corrections and system changes if required

•    Site documentation updates

•    Deliver regular maintenance, monitoring, management, remediation, and emergency support to our key clients.

•    Check weekly scripts to attend to system alerts

•    Attend bi-monthly site visits for visual checks of hardware

•    Follow the Trust and Business Principles of HALL COMPUTER SERVICES

•    Proven experience in network engineering

•    Strong troubleshooting skills and the ability to resolve complex network issues

•    Experience in network design, deployment, and optimisation

•    Proficiency in scripting 

•    Solid understanding of network security practices and solutions 

•    High level of written and verbal communication skills   

•    Understands the importance of ticket clarity for the next person

•    Always updates tickets when necessary

•    Liaise with clients, delivering great solutions and customer service 

•    Presents a professional and client-focused attitude 

•    Strong client service skills

•    Builds and sustains a good working relationship with clients

•    Sound technical, communication and documentation skills

•    Ready to go out to clients when needed 

•    Put in additional site hours if necessary 

Qualification & experience

Required Skills At least 7+ years experience in 

•    HPE servers and HP workstations

•    Windows 10 /Server 2016+

•    RD Services /Thin Clients

•    Netgear, Sonicwall and Draytek, Cisco, Barracuda, PFSense

•    VMware Hypervisor ESXi / Microsoft HyperV 

•    MS Exchange 2016+ & 365, SQL

•    LAN /WAN technologies 

•    Backup, Imaging, NAS, & Data Recovery solutions

•    Sound knowledge of IPv4 

•    Sound understanding of ethernet switching technologies.

•    Sound understanding of IP routing and forwarding.

MANDATORY CERTIFICATION 

•    CCNA

•    MS900 - Microsoft 365 Certified: Fundamentals  

•    MS500 - 365 Certified: Security Administrator Associate 

•    SC900 – Microsoft Certified: Security, Compliance, and Identity Fundamentals

•   Diploma Information Technologies Systems or better