NDIS Rostering & Administration Manager

About Chosen Family
Chosen Family fosters a community-centric ecosystem that embraces diversity, flexibility, and enrichment for all. We continuously reimagine how our services create platforms for equality, inclusion, and belonging. Committed to a culture of acceptance, we ensure that everyone is welcomed and valued. Recognizing the interconnectedness of our humanity, we strive to empower individuals to live independently. By honoring each person’s unique identity and experiences, we celebrate and uplift one another in return.

What We Are Looking For:
We are seeking a Rostering & Administration Manager to join our team. The ideal candidate will have experience with Visualcare and various NDIS CRMs.

Key Requirements:

• Working with Children Check (WWCC)

• NDIS Worker Screening Check

• First Aid Certificate

• Driver’s License

• Reliable Vehicle

• LGBTQIA+ Awareness

• Understanding of SCHADS & NDIS

We strongly encourage applications from people with a disability, Aboriginal and Torres Strait Islander people, Culturally and Linguistically Diverse individuals, and LGBTQIA+ people. We value and respect your lived experience and knowledge. If you feel comfortable, please include this in your cover letter.

Responsibilities of the Role:

1. Strategic Oversight of Administration and Rostering:

   • Develop and implement policies, procedures, and standards for efficient and compliant operations.

   • Align administrative and rostering activities with the organization’s objectives and NDIS standards.

2. Supervising and Supporting Administrative Staff:

   • Lead and manage the administrative team, providing training, mentoring, and conducting performance reviews.

   • Oversee daily administrative tasks, including NDIS participant record-keeping, compliance checks, and documentation updates.

   • Ensure all documentation is accurate, up-to-date, and adheres to NDIS regulations.

3. Rostering and Workforce Planning:

   • Assist HR with onboarding and system training for staff.

   • Oversee efficient rosters that meet participant needs while optimizing resources and minimizing costs.

   • Monitor staff availability, qualifications, and participant requirements to create balanced and compliant schedules.

   • Implement systems to track staff performance, absences, and availability for reliable coverage.

4. Ensuring Compliance with NDIS and Employment Regulations:

   • Ensure compliance with NDIS standards, Fair Work regulations, and internal policies.

   • Stay updated on regulatory changes and adjust processes as needed.

5. Problem Solving and Crisis Management:

   • Resolve issues arising from administrative tasks, scheduling conflicts, or staffing shortages.

   • Provide solutions for last-minute rostering changes, such as arranging replacements or reallocating resources to meet participant needs.

6. Data Analysis and Reporting:

   • Analyze data to assess the effectiveness of administrative workflows and rostering efficiency.

   • Prepare regular reports on key performance metrics such as participant satisfaction, compliance rates, and budget adherence for senior management.

7. Stakeholder Communication and Relationship Management:

   • Communicate with stakeholders, including participants, families, support providers, and staff to ensure expectations are met.

   • Coordinate with other managers and departments to align administrative and rostering efforts with broader organizational goals.

8. Process Improvement and Quality Assurance:

   • Continuously evaluate and refine administrative and rostering processes to improve efficiency and service quality.

   • Implement quality control measures, such as audits and regular reviews, to ensure high standards across all administrative and rostering activities.

Why Work With Us?
At Chosen Family, you’ll be joining a supportive, inclusive team committed to making a positive impact. We are proud of our culture of acceptance, empowerment, and community. If you share our passion for diversity and inclusion and have the necessary skills, we’d love to hear from you!