Manager Quality, Risk & Patient Experience

Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

St John of God Bunbury Hospital is a modern facility serving the regional communities of WA's south west coastal towns, including the regional city of Bunbury, and its major centres comprising of Collie, Busselton and Margaret River. It is co-located on the South West Health Campus with the public hospital.

Your role at St John of God Bunbury Hospital

The Manager Quality, Risk & Patient Experience, in conjunction with the Director of Nursing and Midwifery (DONM) is responsible for:

• Providing leadership and direction in the quality improvement , clinical safety and consumer partnership space,
• Maintaining accreditation and licensing obligations
• Managing Quality and Risk team and allocated resources
• Coordinating the Quality and Clinical Risk program

The role is offered on a Permanent Full Time basis, working 38 hours per week.

The Position:

• In consultation with the Hospital Management Committee (HMC), develop, implement and coordinate risk management and quality improvement strategies to enhance the safety, effectiveness and efficiency of services and programs.
• In conjunction with the Director of Nursing & Midwifery (DONM), develop and maintain an organisation wide plan for the continued evolution of quality and clinical risk management within the Hospital.
• Clinical Practice and Policy Development by overseeing the development, revision, editing and management of the electronic policy and procedure library, ensuring best practice guidelines are adopted and used to inform clinical practices, and to ensure compliance with relevant legislation, regulation and standards.
• Responsible for the coordination of the Hospital's external certification programs, including; National Safety and Quality Health Services Standards (NSQHSS) National Standards, Australia Council of Healthcare Standards (ACHS), and Diagnostic Imaging Accreditation through Quality in Practice (QIP).
• In consultation with the DMS and DONM, coordinate external reporting requirements, including notification to the Patient Safety Surveillance Unit (PSSU) and Licensing and Regulatory Unit (LARU).

You will hold current registration with Nursing & Midwifery Board of Australia (AHPRA) as a Registered Nurse/Midwife with a comprehensive knowledge of accreditation and private hospital licensing requirements.

To succeed, you will have the ability to provide effective leadership through effective personal, professional communication. Participating as a valued team member, you will assist in establishing and maintaining mutually beneficial relationships to enhance patient care and business outcomes.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $119,910 to $133,183 plus 11.5% superannuation
• Full-Time position
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  
  • Novated leasing
  • work related expenses
  • self-education and
  • additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

For enquiries contact Kym Cockin, Director of Nursing & Midwifery, on (08) 9722 1605

Applications Close: 17 April 2025

Position may be filled before closing date if a suitable candidate is identified