Level 3 Support Technician

Looking for a flexible, autonomous role in a growing MSP? Join a premium service provider that values long-term client relationships and top-tier service.

The Role:
We're looking for a Level 3 Support Technician to join a growing technical team and to deliver tailored IT solutions to customers on existing SLA's and also ad hoc clients. You'll play a vital role in maintaining and improving client IT infrastructure while enjoying a supportive and flexible work environment.

Key Responsibilities:

✅ Provide advanced onsite, remote, and project-based support.
✅ Analyse and enhance clients' IT systems and infrastructure.
✅ Own technical escalations and act as a trusted point of contact.
✅ Design and implement tailored technical solutions.

What You'll Bring:

🔹 Previous experience working in a managed services (MSP) environment is a MUST.
🔹 Strong Level 3 support experience, with the ability to take ownership of escalations.
🔹 Expertise working within the Windows environment, networking, and IT security.
🔹 Ability to work autonomously and collaboratively.
🔹 Experience mentoring junior IT staff is highly regarded

What's on Offer?

💰 $80K-$100K + super
🕘 Flexible work arrangements | Office based in East Brisbane
📚 Paid professional development
🎯 Fantastic office culture

If you're ready to step up in your IT career and be part of a growing, Brisbane-based MSP, apply today!

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Dylan Sheoshker at Clicks IT Recruitment on +61 429 171 ***.

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 257 or email ***********@clicks.com.au