Key Account Manager

The Key Account Manager is responsible for managing the end-to-end customer lifecycle for Salestrekker's software solutions. This includes generating new business, managing existing client relationships, overseeing onboarding, delivering training, and ensuring continued product adoption and customer satisfaction. The role involves tailoring solutions to meet the specific needs of each client, supporting technical deployment, and acting as the key liaison between the client and internal product and support teams.

Benefits

Be part of a fast-paced, impact-driven team.

Flexible hours to accommodate personal productivity patterns.

Opportunity to build a strong industry network through client and partner interaction.

Opportunities to move into more senior roles as the company grows.

Task & responsibilities

• Investigate potential client lists and referral partnerships to identify and pursue business opportunities.
• Improving knowledge of IT industry, products and competitors to support effective solution selling.
• Attend sales meeting with new and existing. customers to understand their ICT requirements and recommend suitable Salestrekker software solutions.
• Assess Salestrekker software application to each customer business needs.
• Actively attend industry and client events as well as social networking sites to promote Salestrekker products and strengthen client relationships.
• Prepare and present proposals and quotations; Negotiate and implement contracts with new customers.
• Coordinate onboarding and implementation processes for new clients. 
• Deliver training to customers where needed, to ensure full utilisation and adoption of the Salestrekker software solution.
• Manage relationship with existing customers. 
• Manage billing of existing customers.
• Resolve issues raised by customers by liaising with internal support and product teams to resolve client issues and improve the overall customer experience.
• Report on new and exiting customer sales performance, onboarding issues and customer feedback

Qualification & experience

Bachelor degree or higher

2 years of relevant work experience

Deep knowledge of Salestrekker products

Understanding of finance industry, broker market and competitor products

Knowledge of mortgage broker business processes

Networking and sales capabilities

Excellent communication and relationship building skills

Collaboration capabilities