ITSM Support Specialist

About the Role
Sime Industrial (SI) IT is seeking a skilled ITSM Support Specialist to join our team in Acacia Ridge, QLD on a permanent fulltime position.

This position will play a crucial role in ensuring the effective operation, administration, and optimization of ITSM tools (Neurons for ITSM and Cherwell Service Management) and processes within Hastings Deering and SI.

This role will support the delivery of continual improvement and user adoption of the ITSM platforms to align with business objectives and strategic goals.

Key Responsibilities
Reporting to the ITSM Operations Lead your primary responsibilities will include:

• Administering and configuring ITSM platforms to support operations, service delivery, and enhancement requests.
• Enabling ITIL-based processes (incident, problem, change, and request management) to drive efficiency and compliance.
• Driving system improvements through workflow automation and service process optimisation.
• Ensuring data accuracy and delivering actionable insights via reporting tools (e.g., Power BI).
• Monitoring ticket quality and leveraging insights for service improvement.
• Providing subject matter expertise and support for ITSM tools.
• Maintaining best practice standards for continuous improvement.

Why Join Sime Industrial?
With over 100 years of operations across 18 countries in the Asia Pacific, Sime Industrial is a global leader in industrial solutions, including mining, construction, and transportation.

We are a trusted partner of renowned brands such as BMW, Volvo, Porsche, Jaguar, and Caterpillar. Our organisation fosters a culture of innovation, excellence, and sustainability, offering employees a dynamic and supportive work environment.

Essential Requirements

• Tertiary qualifications in Information Technology
• Minimum 4 years' experience in a similar or equivalent role
• At least 2 years' experience with Cherwell Service Management and Neurons for ITSM Configuration
• ITIL v3 or v4 Foundation certification
• Strong customer service and stakeholder engagement skills
• Full Australian Work Rights

Employee Benefits

• Competitive remuneration package with annual salary reviews
• Professional training, mentorship, and career development opportunities
• Inclusive and supportive work culture with global career paths
• Comprehensive employee programs: EAP, free health checks, discounted health insurance
• Access to exclusive discounts, rewards, and incentive programs
• Paid parental leave and annual salary continuance insurance

How to Apply

If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now.

To Apply: Hit the 'Apply Now' button

Enquiries: Please call 1300 071 618

Contact Team: Victoria Faure-Evrard | Senior Talent Acquisition Partner | ***************@hastingsdeering.com.au