IT Services Manager

This is a IT Services Manager role with one of the leading companies in AU right now 🔥 -- Toll Group -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.

More About the Role at Toll Group 🧐🧐

The Role Are you a visionary IT Services Manager ready to guide and innovate? Toll Group is seeking a dynamic IT Services Manager for our Global Logistics IT team.

This is a pivotal role within our Group IT, where you'll drive the strategy and architecture for our core technology domains. The Role Are you a visionary IT Services Manager ready to guide and innovate?

Toll Group is seeking a dynamic IT Services Manager for our Global Logistics IT team. This is a pivotal role within our Group IT, where you'll drive the strategy and architecture for our core technology domains. This position is based in Melbourne.

A day in the life of an IT Services Manager at Toll Group:

Highlight risks and coordinate IT service management & process compliance issues with service providers and use data & insights to proactively identify improvement initiatives.
Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.
Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.
Communicate and collaborate with technology management and service partners on status, issues, and findings to influence outcomes.
Act as an advocate for the quality, delivery, and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.
Regularly visit Warehouse and Transport sites to collaborate with business stakeholders, develop relationships, and act as the first escalation point of contact for all IT matters.
Occasional domestic and international travel may be required for this position.

About You:

Solid experience in IT service management, with experience in process governance, issue coordination, and performance improvement.
IT experience in the supply chain logistics domain is highly preferred.
Strong understanding of IT service management values and best practices, such as ITIL.Certification in IT service management (e.g., ITIL) is preferred.
Demonstrated management experience in managing and improving service outcomes within a Value Stream.

Proficiency in managing budgets and resources effectively.

Strong analytical and problem-solving skills to effectively identify and address complex business issues.

Excellent communication and stakeholder management skills to facilitate effective change and governance.

Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement.

🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Toll Group.

✅ Applying here is the first step in the hiring process for this role at Toll Group.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

27 job(s) found from Toll Group

Address