Insurance & Claims Administrator

About us  
At CareSuper we believe that we are “Super Together”. We are a profit to member Super Fund with over 500,000 members, $53 billion in assets, offices around Australia and are passionate about doing the best we can for our members so that they can retire with confidence!  

We are now seeking our next “Super Hero” to join the CareSuper team on our exciting journey as we continue to grow and demonstrate that We Truly Care.  
 
What the role looks like
Imagine being part of a team where your contributions truly matter, where your spirit shines and where you can grow both personally and professionally. 
 
Reporting to the Team Leader Insurance & Claims, you will: 

• Provide compassionate, professional, informed, and efficient “end to end” insurance and claims services to our members, their beneficiaries and other claimants. 
• Complete specialist administrative tasks relating to Death, TPD and Income Protection claims. 
• Support members through their application by providing accurate, timely responses to enquiries both internal and external. 
• Receive inbound and make outbound calls relating to claims and death benefit assessments. 
• Build and maintain effective relationships with relevant internal and external stakeholders to ensure our member’s requirements are met.   

Who Are We Looking For? 
We’re on the lookout for passionate individuals who embody our values. If you have the following, we want to hear from you:  

• Experience within the Superannuation Industry.  
• Great customer service skills. 
• Insurance experience particularly with exposure to Death, TPD and IP claims. 
• Strong administration skills.  
• A strong team ethic.  
• Experience liaising with insurers.  
• The ability to assess the correct cover based on eligibility requirements and business rules. 
• The ability to handle difficult situations in a calm and positive manner. 
• Relevant industry or tertiary qualifications. 
• A zest for making a positive impact. 
• An eagerness to learn and grow. 

What’s in it for You?  
We’re excited to potentially have you as part of the CareSuper team as we grow together! Here’s what you can look forward to as a valued member of our team:  

• Hybrid & Flexible work environment
• 14.5% Superannuation
• Company matching of your Superannuation Salary Sacrifice of up to 2% 
• 5 weeks Annual Leave 
• 16 weeks Parental leave for all eligible employees  
• Holistic health & wellbeing support - Free annual flu shots, skin checks, Employee Assistance Program 
• Fantastic External Employee Coaching Program and Professional Development 
• Fantastic Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services 

How to Apply?  
Ready to take the next step? Simply submit your resume and cover letter! Please note we reserve the right to close this vacancy early if we receive a sufficient number of applications.  
  
What Happens Next?  
Rest assured, your personal information will be handled with the utmost care, in accordance with our Privacy Policy. At CareSuper, we believe that diversity and inclusion are essential to our success. We celebrate the rich tapestry of perspectives in our community, ensuring that everyone feels welcomed and valued, regardless of social or professional identity. 
 
We are committed to making our application and interview process accessible. If you have specific requests to support your application, please speak to your dedicated talent partner during the recruitment process.