Infringement Operations Officer

About The Role The role of the Infringement Operations Officer is to assess the quality and accuracy of evidence recorded on Reports of Non-Compliance and enter reports into the regulatory system. These reports are prepared by Authorised Officers across Victoria’s Public Transport network and submitted to the branch for review and issuance. This position is a function of the branch’s Infringement Administration group and reports to the Team Leader, Infringements Operations. The incumbent is required to work effectively as a member of the TRO branch and engage with a wide variety of internal and external stakeholders. To access the Position Description, please click here Position Outcomes / Accountabilities Effective assessment and entering of incoming notifications of non-compliance originating from TRO areas of responsibility, including Victoria’s Public Transport Network and Clearway environments. Determine the appropriate outcome for notifications through the application of agreed decision[1]making criteria that is consistent with the relevant legislation and government policy. Communicate with authorised officers, public transport and/or towing operators when reports of non-compliance are not completed accurately and/or contain insufficient evidence to determine if an offence has been committed. Undertake a range of administrative support activities and maintain business systems to support the Transport Regulatory Operations branch. Work responsively and collaboratively within the team, across the branch and with other key stakeholders to deliver the branch’s regulatory activities. Strive for regulatory excellence through Page 3 of 5 integrity, empathetic engagement and competence and uphold the VPS Code of Conduct, values and behaviours. Ensure that all records relating to public transport infringements, original contracts, financial records and other documents are securely and accurately maintained and stored to ensure accessibility and the efficient retrieval of relevant information as required, particularly for subsequent internal reviews and prosecutions. Contribute to other branch initiatives, deliverables, projects and tasks as required. Key Selection Criteria To be successful in this role, the ideal candidate will demonstrate strong systems thinking by understanding how their work connects with broader processes and applying this perspective to solve complex problems. They will possess critical thinking and problem-solving skills, using policies and guidelines to address issues, and actively contribute to continuous improvement through innovation and quality-focused approaches. Additionally, they will exhibit professional interpersonal skills, emotional intelligence, and digital literacy, with proficiency in tools like Microsoft Office and an awareness of emerging technology trends. Personal Attributes On a personal level, the candidate will also demonstrate outcomes thinking by aligning their work with organizational goals, taking responsibility for their actions, and showing commitment to effective task completion. They will work collaboratively by building trust, fostering shared goals with empathy, and willingly sharing responsibility with colleagues, partners, and the community to achieve desired outcomes. Qualifications And Experience Desirable A tertiary degree or work towards this goal would be highly regarded. What We Offer Meaningful work making Victorian communities more accessible and liveableProfessional growth and development opportunities across the department and the wider Victorian Public ServicesA hybrid working model focused on collaboration and teamworkOptimal work-life balance initiatives including flexible working arrangementsOpportunity to work across multiple urban and suburban hubsWe prioritise the development of a safe and inclusive culture Culture Value We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals. How To Apply Click the ‘Apply’ button and you'll be redirected to a new platform and create an account. If have any issues, click here for Quick Reference Guide on how to apply. Applications close 11.59pm on Wednesday, 23rd April 2025. Please include a resume and cover letter. All applications must be submitted through the online portal. We’re unable to consider email or manual applications at this time. For further information about the role please contact Julie Huynh – Team Leader Infringement Operations via [email protected] Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence. Please let us know by phone or email if you need any adjustments to fully participate in the recruitment process. 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