Are you a hands-on, experienced travel professional looking to take the next step in your career? We're seeking an Operations Manager to lead a small, passionate team specialising in delivering unforgettable group travel experiences. This senior-level position plays a key role in overseeing operations and ensuring seamless delivery for international guests, with a strong focus on the European market.
This full-time role is perfect for someone who thrives on leadership, logistics, and elevating the customer experience.
Key Responsibilities
- Lead and manage a dedicated team of Tour Coordinators, ensuring timely delivery of high-quality group tours
- Build and maintain strong relationships with suppliers, negotiating contracts and maintaining high service standards
- Coordinate coach logistics, working closely with transport operators, drivers, and tour guides
- Troubleshoot and resolve operational issues that arise during tour execution
- Manage tour budgets, identify efficiencies, and maintain profitability without sacrificing quality
- Collaborate with the Managing Director to meet annual targets and strategic goals
What We're Looking For
- Previous experience in tour operations or travel management (inbound preferred)
- Strong leadership and communication skills with a proactive approach to problem-solving
- Solid knowledge of the Australian tourism market and suppliers
- Ability to work under pressure and adapt to changing circumstances
- Familiarity with Tourplan is advantageous
- German language skills are a bonus
- A strong work ethic, attention to detail, and a desire to grow within the business
✨ What's On Offer
- Full-Time Role with long-term career growth and development opportunities
- Hybrid Flexibility - Enjoy 1-2 days of working from home each week
- ✈️ Travel Perks - Access exclusive industry discounts and exciting familiarisation trips
- Birthday Leave - Celebrate you! Enjoy a paid day off on your birthday after your first year
- Supportive Culture - Join a multicultural, friendly, and collaborative team that values your contribution
- Competitive Salary - $90-100K + super - based on experience and expertise
- Meaningful Work - Help deliver unforgettable travel experiences for international visitors across Australia
Ready to Elevate Your Travel Career?
Join a passionate team that values your industry expertise and language skills. Click "Apply Now" to submit your application, or reach out to Bree for a confidential conversation on (02) 9119 8*** or via ****@traveltraderecruitment.com.au
Please note: Only applicants with full Australian work rights will be considered.