Job description:Impairments Benefits Analyst $133,944 per annum + 11.5% superannuation Full time, ongoing opportunity Wadawurrung Country / Geelong based role (hybrid model, work from home, 3 days a week in office) About the opportunityWorkSafe is seeking a highly skilled and motivated Impairment Benefits Analyst to join our dynamic team. This full-time, ongoing position offers the opportunity to make a significant impact by overseeing the management of impairment benefit claims; ensuring workers receive timely entitlement in line with the AMA Guides and relevant legislation. As part of the Impairment Benefits Team within the Claims Division, you will be pivotal in supporting agents, assessing their performance, and continuously driving improvements in claims management.Key responsibilities & accountabilities include, Overseeing and monitoring Agent performance on impairment benefit claims, ensuring compliance with performance measures and legislative requirements. Providing expert guidance and support to Agents, stakeholders, and the broader business on claims management. Identifying performance gaps and develop/implement improvement programs, policies, and measures. Engaging with Agent representatives to enhance capability and drive performance improvements. Support training and development programs for Agents and Independent Impairment Assessors, including after-hours initiatives. Contributing to achieving business goals by supporting the broader Insurance Business Unit (IBU) teams. Please ensure you review the Position Description here for additional information on accountabilities for this role. About you You are an experienced Claims and Impairments expert, who is looking for a challenge and to make a difference. You have a passion for assisting the Victorian community and providing the highest level of service, priding yourself in being flexible, agile and responsive to support the achievement of business goals. Extensive knowledge of claims management processes particularly an understanding of the Victorian system for managing, compensating work injuries, including the ACCtion and NOVUS systems. A high level of communication skills (written and oral), including facilitation of groups, the ability to give advice and information and be able to interpret existing legislation and policy particularly relating to claims management. An ability to investigate, research and provide authoritative recommendations on claims management strategies aimed at ensuring continuous improvement. Excellent planning and organization skills and to work to deadlines. Proven ability to effectively translate policy into operational processes, procedures and practices. The ability to establish and maintain effective and collaborative relationships with key stakeholders and claims agents. Extensive experience in the development, implementation and evaluation of initiatives or projects. Working with usAt WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders. What’s next?Applications close 11:00pm, Tuesday 29th April 2025. Click the link to apply, and join us in making a difference to Victorian lives.Only applications submitted via the WorkSafe Careers website will be considered.Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.For further enquiries, please contact Talent Acquisition Specialist, Nadia Cardozo via email –
[email protected] .