ICT Support Officer

About the Role

Reporting to the Manager, IT Client Services, the ICT Support Officer is responsible for providing first and second level support to staff and students of Trinity College. Supported by a close-knit team, this customer-facing role is really important in driving the success of the ICT Support team.

About You

To be considered for this role:

• you must have an appropriate tertiary degree or IT certification in Information Technology, and/or significant relevant experience.
• have experience supporting MacOS & iOS using Jamf Pro (or similar MDM systems) in a medium-sized organisation preferably in the education sector; IT troubleshooting skills and problem resolution at IT Level 1 & 2 and previous experience supporting Microsoft O365 suite to at least IT Level 1 & 2.
• you will be comfortable working independently or in a team environment, self-motivated and committed to providing an excellent quality service to customers.
• you will need to possess exceptional interpersonal and communication skills coupled with impeccable resilience and ability to manage multiple tasks/projects at a given time.

About Us:

Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. Trinity offers a warm collegiate workplace set amongst the leafy environs and historic buildings of Melbourne University’s oldest college, founded in 1872.

Trinity College is committed to the safety of all students, including those from culturally and/or linguistically diverse backgrounds.

Contract Type: Full-time permanent position, commencing ASAP.

Salary Range: Band 2 FTE $82,319 plus 11.5% Superannuation and 17.5% Leave loading

Benefits: Trinity College offers a warm, collegiate and flexible work environment for all staff and a range of benefits including:

• Professional Development Opportunities
• Flexible Work Arrangements
• Employee Assistance Program
• Discounted Gym Membership from Melbourne University
• Discount on Health Insurance with BUPA
• Salary Packaging

Enquiries: Kari Neilson - Manager, IT Operations & Client Services, E: [email protected]

To Apply

Applicants must be Australian Citizens, Permanent Residents or hold a valid work permit or visa. The successful applicant must secure, or be in the process of securing, a Working with Children approval.

To be considered for the role, you must include your response to the key selection criteria as outlined in the position description along with a current copy of you resume.

Applications will be considered and will be booked for an interview upon receipt, so don't delay in applying.

Applications close on Sunday 27 April 2025.

Trinity College celebrates diversity and is committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds, including Aboriginal and/or Torres Strait Islanders, people from culturally and linguistically diverse backgrounds, people with lived experience of disability and people who identify as LGBTI.