ICT Support Engineer (Team Lead, Sydney Branch)

PURPOSE

Plan, manage and continuously improve all branch-level information-technology services so that One World Rental’s Sydney logistics hub and on-site event networks operate securely, reliably and in line with corporate SLA, ISO 27001 and ITIL standards.

LOCATION

One World Rental, 9 Williamson Road, Ingleburn NSW 2565, Australia. (Frequent short-term travel to client venues across New South Wales.)

REPORTING TO

APAC Head of Operations & IT

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in Information Technology or related discipline or minimum three years full-time equivalent ICT support experience.
• Proven background administering Windows & Linux servers, LAN/WAN/Wi-Fi, Azure AD, Microsoft 365 and endpoint-management tools (Intune).
• Sound knowledge of routing/switching, firewalls, VPNs and event Wi-Fi deployment.
• Competence in scripting/automation (PowerShell or Python) and ITIL incident/change management.
• Desirable certifications: CCNA/CCNP, Microsoft Certified: Azure Administrator, CompTIA Security+.
• Excellent written and verbal English; strong analytical, customer-service and team-leadership skills.
• Eligibility to work full-time in Australia; willingness to participate in after-hours on-call roster.

DUTIES & RESPONSIBILITIES

• Lead the Sydney ICT team—set KPIs, coach technicians, manage the on-call roster and represent the branch at weekly APAC IT forums.
• Architect, deploy and maintain LAN/WAN, Wi-Fi, VPN, firewall and 4G/5G fail-over links; ensure ≥ 99.8 % infrastructure uptime.
• Administer cloud and on-prem systems including Windows/Linux servers, Azure AD, Intune, Microsoft 365, backups and disaster-recovery tests.
• Own the service desk (Tier 1-3) using Freshservice; monitor SLA metrics, perform root-cause analysis and publish post-incident reports.
• Design and deliver temporary event networks (switch stacks, Wi-Fi mesh, AV integration); provide on-site support to guarantee 99.5 % device uptime.
• Develop automation scripts for user provisioning, asset audits and health-check reporting; pilot emerging technologies and draft business cases.
• Manage ICT governance—maintain configuration/change registers, apply critical patches within 14 days and run quarterly licence-compliance audits.
• Control ICT budgets and assets—oversee SIM-card pool, IoT data plans and hardware/software procurement, keeping spend within ±3 % of forecast.
• Liaise with vendors and stakeholders—escalate complex faults, negotiate support credits, and brief clients on technical requirements before events.
• Ensure WHS, ISO 27001 and company policy compliance across all ICT operations, documenting SOPs and delivering cyber-awareness training to staff.