ICT Service Delivery Manager, Queensland Health

Take the next step in your career with this exciting opportunity within the Health Contact Centre, Queensland Ambulance Service. As the ICT Service Delivery Manager, you will play a critical role in managing the delivery, support, and management of a contemporary virtual healthcare delivery platform.

As the ICT Service Delivery Manager, you will play a critical role in managing the delivery, support, and management of a contemporary virtual healthcare delivery platform. This ICT platform plays an important role in the HCC provision of virtual healthcare services to Queenslanders. You will work closely with clinical, technical and vendor teams to ensure that the platform is designed, implemented, and managed in a way that meets business requirements and underpins high-quality service provision. The position is part of the Planning and Performance team and reports to the Director of Planning and Performance, leading a team of up to four direct reports.

What you'll do

• Ensure that the service delivery meets or exceeds the agreed-upon service levels, including appropriate management of incidents, problems, and changes, and ensuring that ICT services are delivered in a consistent, reliable, and efficient manner.
• Monitor service delivery metrics and identify areas of improvement to enhance the overall service delivery experience.
• Collaborate with cross-functional teams to ensure that service delivery processes are streamlined and optimised for efficiency.
• Contribute to the implementation and maintenance of technical architectures, ensuring technologies and solutions are scalable, secure, and compliant with relevant standards and regulations.

About you

We are searching for someone who has:

• 5 years of experience in ICT service delivery management (managing IaaS, PaaS, and SaaS solutions) in a healthcare or related industry.
• Excellent team management, communication, and stakeholder management skills.
• Knowledge of contemporary project management methodologies including PRINCE2, Agile.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager.

Ready to apply?

For further information on how to apply please review the attached Role Description.