Multiple ICT Position Available

1. ICT Support Engineer
2. ICT Systems Test Engineer
3. ICT Support and Test Engineers
4. ICT Business Analyst
5. ICT Quality Assurance Engineer

Benefits

• Competitive salary
• Career development opportunities
• Supportive team environment
• Paid leave entitlements
• Social events and team activities

Task & responsibilities

ICT Business Analyst

• Analyse business processes and identify ICT-based improvements
• Liaise with stakeholders to gather, document, and validate system requirements
• Translate business needs into functional specifications for technical teams
• Evaluate business models and workflows to support system enhancements
• Assist in developing test plans and user acceptance criteria
• Recommend system modifications to improve productivity and efficiency
• Support project teams with documentation, process mapping, and implementation guidance

ICT Quality Assurance Engineer

• Develop and implement quality assurance policies and testing standards
• Design and execute test plans and cases for software and systems
• Monitor software development processes to ensure compliance with standards
• Identify, document, and track defects and process gaps
• Conduct root cause analysis for quality issues and recommend corrective actions
• Coordinate and support audits, compliance reviews, and continuous improvement initiatives
• Communicate QA findings to development and management teams

ICT Support Engineer

• Provide advanced technical support for ICT systems, infrastructure, and applications
• Diagnose and resolve hardware, software, and network-related issues
• Manage installation, configuration, maintenance, and upgrades of systems
• Document and track incidents, service requests, and solutions
• Liaise with vendors and escalate unresolved issues as needed
• Maintain system security, backups, and recovery procedures
• Provide user support and training on system functionality and tools

ICT System Test Engineer

• Design and execute test cases for system, integration, and regression testing
• Analyse software and system specifications to identify testable requirements
• Document and report defects, performance issues, and test results
• Use automation tools and scripts for efficiency in testing
• Collaborate with developers, analysts, and stakeholders to verify fixes
• Validate that systems meet performance, usability, and security standards
• Maintain detailed records of testing protocols and quality benchmarks

ICT Support and Test Engineers

• Provide specialised technical support and system testing services
• Identify, analyse, and troubleshoot complex ICT issues
• Assist in software testing, documentation, and release management
• Conduct performance evaluations and systems reliability assessments
• Maintain technical documentation including system guides and test reports
• Support hardware/software rollouts, upgrades, and configuration changes
• Implement system diagnostics, monitoring tools, and backup solutions

Qualification & experience

• Relevant qualification in Information Technology, Computer Science, or related field
• Minimum 2–5 years of experience in a similar ICT role
• Strong analytical and problem-solving skills
• Experience with system troubleshooting, support, or testing
• Familiarity with industry standards and best practices
• Excellent communication and documentation skills
• Ability to work independently and in a team environment
• Experience working in multicultural or client-facing environments (preferred)