Conphone Pty Ltd trading as Casphone

ICT Customer Support Officer

$76,515 - $80,000 Annual

Kingaroy, 4610, Queensland

Information & Communication Technology / Help Desk & IT Support

Full time

QR Code

Posted 17/07/2025
Closed 16/08/2025

We are looking for a self- motivated, English speaking, articulate person to fill the role of ICT Customer Support Officer within our company. 


Benefits

Competitive salary


Task & responsibilities

  • determining software and hardware requirements to provide solutions to problems
  • responding to inquiries about software and hardware problems
  • adapting existing programs to meet users' requirements
  • installing and downloading appropriate software
  • ensuring efficient use of applications and equipment
  • implementing computer networks
  • designing and maintaining websites
  • repairing and replacing peripheral equipment such as terminals, printers and modems


Qualification & experience

  • Proven experience in a similar ICT customer support role.
  • Diploma or bachelor’s degree in information technology, Computer Science, or related field
  • Strong technical aptitude and troubleshooting skills.
  • Minimum of 2 years’ work experience as an ICT Customer Support Officer or similar role.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.
  • Experience with ICT systems, including hardware, software, and networking technologies.
  •  Customer-focused mindset with a commitment to delivering high-quality service.

About Company

Conphone Pty Ltd t/a Casphone has been serving customers all around Queensland for more than 15 years. We offer IT services such as the repair of mobile phones, tablets and laptops, a wide range of IT maintenance packages to support business's needs; and resale of electronic devices such as desktops, laptops, mobile phones and iPad’s.

job(s) found from Conphone Pty Ltd trading as Casphone

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