Head of Data & AI

Head of Data & AI   

Energy and Water Ombudsman (Victoria) 

Hybrid, Melbourne VIC 

Full Time 

• Are you passionate about data and its use in driving value across all areas of an organisation?  

• Do you enjoy collaborating with like-minded professionals? 

• Are you ready to apply your data strategy & AI expertise to meaningful work? 

If the answer is yes – then WE NEED YOU! 

We are looking for someone with experience in Data and AI to join our extraordinary and close-knit team.  

Who we are 

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution. Find out more about who we are and what we do here.  

Your new role and team 

The Technology, Analytics, and Business Improvement team (TABI) is dedicated to strategic and operational management of EWOV’s ICT, data, and business improvement services, delivering reliable, secure, and effective technical services.   

As the Head of Data and AI at EWOV, you will lead the organisation's data strategy, ensuring that data is leveraged effectively to enhance decision-making, optimize operations, and improve service delivery. This role involves overseeing data governance, information management, architecture, analytics, AI initiatives, and reporting functions to support EWOV's mission of delivering high-quality dispute resolution services.  

Jump over to our website: https://www.ewov.com.au/about-us/careers to learn more and see the position description. 

What you’ll bring  

To help you succeed in this role you’ll need to bring: 

• Bachelor's or Master's degree in Data Science, Computer Science, Information Management, or a related field.  

• Successful experience in a senior data management role.  

• Experience in leading and developing high-performing teams.  

• Experience in data governance, information management, architecture, analytics, AI and reporting tools.  

• Experience in AI, machine learning, or automation technologies.  

• Expertise in designing and implementing complex data models and warehouses, with a strong grasp of normalization, star schema and data mart techniques.  

• Demonstrated ability to develop and execute data strategies that drive organisational success.  

• Proven ability with relevant technologies and platforms for data management, business intelligence and data engineering, science and analytics (including DBT, Snowflake and Power BI).  

• Strong problem-solving skills with the ability to translate complex data into actionable insights.  

• Capacity to determine workloads, set priorities, work under pressure and complete tasks within specified timeframe.  

• Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders.  

What makes working with us great 

There are so many great things about working with EWOV, here’s some of our benefits: 

• Truly flexible and hybrid ways of working with life-friendly hours 

• Generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave & 18 weeks of gender-free paid parental leave 

• Centrally located office in Melbourne CBD close to public transport 

• Inclusive team culture that supports each other, collaborates and innovates 

• We live and breathe wellbeing with a varied program with something for everyone. 

Hear from our staff about what makes working at EWOV great here. 

How to apply 

If you are passionate about finding a role where you can really make a difference and be part of a dynamic industry, we encourage you to apply – even if you don’t meet every single criterion. 

Please send through your CV and a cover letter outlining how you meet the selection criteria and responding to the questions below, via Seek by Sunday April 27, 2025. We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered. 

We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply. If you have any accessibility needs or require us to adapt our application and recruitment process to suit your needs, please let us know at *******@ewov.com.au.  

We also encourage flexible working at EWOV and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and encourage you to apply.  

Your cover letter will include the following information: 

• Confirmation of your permanent working in Australia 

• Confirmation of a minimum 3-year of success in Data management leadership role  

• Description of your achievements in data and AI strategy